Catering & Special Events Supervisor

Westminster-Canterbury on Chesapeake Bay & Senior Options, LLC • Virginia Beach, VA

1d • Onsite

About The Position

The Catering & Special Events Supervisor supervises service staff and coordinates the planning and execution of catering and special events. The role reviews Banquet Event Orders (BEOs) to plan staffing, assignments, equipment, room setups, décor, and other event needs, and communicates event details with the kitchen, service staff, Security, and other departments. The supervisor helps ensure events meet food, beverage, meeting, and service standards and that event areas are properly set up, maintained, and closed.

The position provides administrative and operational support to the Catering & Special Events Manager, including staff scheduling, training records, event documentation, invoicing, payment and revenue tracking, reporting, and inventory control. It also maintains records for alcoholic beverages used at catered events in accordance with organizational policies and Virginia ABC regulations. The supervisor models and promotes respect, passion, and professionalism while maintaining confidentiality and supporting a positive experience for residents, guests, and team members.

Requirements

• High school diploma or equivalent.
• At least 21 years of age.
• At least three years of experience in catering and hospitality.
• At least one year of leadership or supervisory experience.
• Intermediate proficiency with Microsoft Office and Google Workspace.
• Ability to learn and effectively use event management, POS, scheduling, and other departmental software.
• Strong organizational skills and attention to detail, including the ability to maintain accurate records and handle confidential information appropriately.
• Willingness to receive an annual flu vaccine.
• Ability to stand and walk for extended periods and remain physically active throughout events.
• Ability to lift, carry, push, and pull up to 50 pounds, including maneuvering carts and event equipment safely.
• Ability to lift, carry, and balance trays weighing approximately 20–30 pounds.
• Ability to frequently stoop, bend, reach, push, pull, and maneuver safely throughout work and event areas.
• Sufficient manual dexterity to safely operate a fire extinguisher and manipulate kitchen and event equipment.

Nice To Haves

• Associate degree in Business Administration, Hospitality Management, or a related field.
• Demonstrated proficiency with scheduling, invoicing, inventory tracking, or departmental reporting.
• Demonstrated experience with food service documentation, sanitation requirements, and Virginia ABC regulations.

Responsibilities

• Provide administrative and operational support to the Catering & Special Events Manager.
• Review Banquet Event Orders (BEOs) to determine staffing levels, assignments, equipment, room setups, and event requirements.
• Coordinate and distribute weekly staff schedules, event sheets, staffing assignments, and operational updates.
• When the manager is absent, coordinate requests for rooms, equipment, and catering services and assist with client communication and event details.
• Supervise event setup, execution, and breakdown, ensuring food, beverage, meeting, and service standards are maintained.
• Lead and motivate service staff; work with the manager to hire, train, and develop staff.
• Assist in developing and implementing staff training plans and maintain records of training and required certifications.
• Communicate event details, daily activities, staffing changes, and other relevant information to the kitchen, service staff, Security, and other departments.
• Maintain organized event documentation, including contracts, BEOs, client records, payment records, schedules, and correspondence.
• Prepare and distribute weekly event invoices, miscellaneous community charges, parking updates, and other departmental communications.
• Process and maintain records of event deposits, payments, resident and outside guest charges, revenue, and outstanding balances; identify and communicate discrepancies.
• Assist with daily, weekly, and monthly financial and operational reports.
• Maintain accurate event information in computer systems and organized electronic and physical filing systems.
• Maintain systems for the storage, requisition, distribution, and tracking of alcoholic beverages in accordance with WCCB policies and Virginia ABC regulations.
• Assist with inventory control and reducing breakage or loss of china, glassware, silverware, catering equipment, and other supplies.
• Manage opening and closing side work and inspect banquet areas for cleanliness and closing standards.
• Maintain cleanliness and organization of front-of-house and back-of-house event areas.
• Maintain confidentiality of financial, resident, client, and other sensitive information.
• Assist with special projects and other duties assigned by the Catering & Special Events Manager.

Benefits

• Medical, dental, and vision insurance available on day one.
• Short- and long-term life and disability insurance.
• Retirement plan with employer match.
• Paid time off (PTO), six paid holidays, and two floating holidays.
• Tuition assistance and scholarships for the employee and family.
• Employee Assistance Program (EAP).
• Legal and identity theft protection plans.
• Team member discounts.
• Career growth and leadership development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED