Catering Operations Lead

Compass Group•Houston, TX

About The Position

The Catering Operations Lead supports the successful execution of catered events from pre-event planning through event completion. Working closely with the Catering Sales Manager, Culinary Team, and Operations Leadership, the role ensures events are properly staffed, organized, set up, and executed according to the Banquet Event Order (BEO) and venue standards. The lead is a key point of contact for event-day operations. The position directs hourly staff, communicates event details, resolves operational issues, and maintains a high level of service in premium guest environments.

Responsibilities

Review and understand Banquet Event Orders (BEOs) and translate event details into an operational plan.
Attend BEO meetings and communicate operational needs, questions, and changes to the appropriate teams.
Schedule and assign catering staff, including servers, bartenders, runners, bussers, and other event staff.
Communicate event expectations, assignments, call times, and service standards during pre-shift meetings.
Coordinate event setup, service, breakdown, and post-event responsibilities.
Lead and direct staff during events to ensure proper execution and guest service.
Maintain communication with Catering Sales, Culinary, Premium Operations, and other venue departments.
Become knowledgeable about venue spaces, kitchens, storage areas, bars, elevators, loading areas, and equipment locations.
Operate and understand venue POS systems and assist staff with basic POS questions and troubleshooting.
Monitor event operations and proactively identify and resolve issues before they affect the guest experience.
Ensure proper handling and organization of event equipment, supplies, menus, signage, and other operational materials.
Maintain accurate staffing information, event notes, checklists, and other operational documentation.
Assist with training and coaching new and existing catering employees.
Ensure staff follow company, venue, safety, sanitation, and service standards.
Complete event breakdown and ensure spaces are returned to established standards.
Communicate post-event issues, staffing concerns, and operational notes to management.
Perform other duties as assigned by Catering and Operations Leadership.