Catering Lead

Panera Bread®•Bolingbrook, IL

6d•Onsite

About The Position

As a Panera Bread Catering Lead with Hamra Enterprises, you will provide customer service, support the catering business, and serve local communities. The role requires thorough knowledge of the Panera menu and ensuring food and catering orders are delivered accurately and on time. You will communicate with customers to understand their needs and support their satisfaction, while working as a team player and maintaining a commitment to quality service, craftsmanship, and continuous learning. The typical schedule is Monday through Friday, between 5:00 a.m. and 2:00 p.m., with hours that may vary based on business needs. Occasional nights, weekends, and holidays may be required. Responsibilities include building sales and customer relationships, following up on orders, preparing food and orders, prepping and pre-staging, delivering orders, and supporting the café. The position requires a valid driver's license, an acceptable driving record, and use of the employee's own vehicle for catering deliveries. Compensation varies by restaurant location, experience, and availability. Catering Leads earn tips in addition to hourly wages. The role involves standing for up to 12 hours; moving throughout the restaurant; using hands and fingers to handle food, equipment, and other items; occasionally using a step ladder; frequently stooping or kneeling; communicating with guests and coworkers; reading monitors, menus, and learning systems; frequently moving products and boxes weighing up to 50 pounds; and exposure to low temperatures in walk-in freezers and coolers and high heat in ovens. Duties may change according to the organization's needs.

Requirements

Must be at least 18 years old.
Great communication and people skills.
Email and IT savvy.
A valid driver's license is required for catering deliveries.
Must have own vehicle and an acceptable driving record.

Nice To Haves

Food service or retail experience is preferred.

Responsibilities

Build sales and retain customers.
Build guest relationships.
Make follow-up calls about orders before and after delivery.
Produce food and catering orders.
Prepare food and other items.
Pre-stage orders.
Deliver catering orders accurately and on time.
Provide café support.
Communicate with customers to understand their needs and support satisfaction.
Maintain knowledge of the Panera menu and provide quality service and products.
Work as a team player and pursue continuous learning.

Benefits

Tips in addition to hourly wages.
DailyPay.
Recruiting bonuses of $100–$1,500 for each hire referred.
50% meal discount on days worked and 15% discount at Hamra-owned Panera Bread, Wendy's, or Noodles & Company locations on days off.
Paid vacation time through an accrual program.
Paid sick time, accrued at one hour for every 30 hours worked.
Education program offering paid homework time and bonuses up to $600 per school year for good grades.
Employee Emergency Fund.
Voluntary medical, dental, and vision insurance; 401(k) with company match; and HSA with employer contribution. Waiting periods may apply.
Opportunities for internal growth and promotion.