Catering Lead

Eataly North America•Millburn, NJ

11d

About The Position

The Catering Lead plans, organizes, and executes the catering business for an Eataly location. Reporting to the Retail Manager, this role develops tailored catering proposals and packages, builds sales partnerships, and oversees catering functions from booking through execution. The Catering Lead also coordinates off-site catering and delivery, trains team members, communicates event needs, follows up with guests, resolves feedback, and ensures catering materials are available in the store.

Requirements

At least 2 years of experience in catering or sales management.
Excellent communication skills.
Ability to multitask in a fluid environment.
Availability to work a flexible schedule, often including nights, weekends, and holidays.
Ability to lift up to 50 pounds.
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Create proposals, contracts, event orders, and packages tailored to each guest’s requests.
Negotiate executive partnerships to sell catering packages for breakfast, lunch, dinner, and large-scale events.
Oversee catering events from start to finish, including booking, planning, and execution.
Execute off-site catering for offices and VIP clients, coordinating delivery services and pickup business.
Train team members on catering operations.
Communicate product and staffing needs for catering events daily.
Manage catering callbacks for orders delivered the same day to ensure guest satisfaction.
Handle and resolve complaints and accolades, and communicate results to managers.
Ensure catering collateral, including menus, the catering table, and business cards, is displayed and stocked in the store.
Perform other duties as required or assigned.