Catering Lead

Eataly North America • Short Hills, NJ

12d • $22 - $25

About The Position

The Catering Lead plans, organizes, and executes the catering business for an Eataly location and reports to the Retail Manager. The role develops catering proposals, contracts, event orders, and packages tailored to guest requests; pursues executive partnerships; and oversees catering events from booking through execution. The Catering Lead also manages off-site catering for offices and VIP clients, coordinates delivery and pickup services, trains team members in catering operations, and communicates event product and staffing needs. The position includes following up on delivered orders to support guest satisfaction, resolving and communicating feedback to managers, and ensuring catering materials are displayed and stocked in the store. Other duties may be required or assigned.

Requirements

• At least 2 years of experience in catering or sales management.
• Excellent communication skills.
• Ability to multitask in a fluid environment.
• Availability to work a flexible schedule, often including nights, weekends, and holidays.
• Ability to lift up to 50 pounds.
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Create proposals, contracts, event orders, and packages tailored to each guest’s requests.
• Negotiate executive partnerships to sell catering packages for breakfast, lunch, dinner, and large-scale events.
• Oversee catering events from start to finish, including booking, planning, and execution.
• Execute off-site catering for offices and VIP clients, coordinating delivery services and pickup business.
• Train team members on catering operations.
• Communicate product and staffing needs for catering events daily.
• Manage catering callbacks for same-day delivered orders to ensure guest satisfaction.
• Handle and resolve complaints and accolades, and communicate results to managers.
• Ensure catering collateral, including menus, the catering table, and business cards, is displayed and stocked in the store.
• Perform other duties as required or assigned.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Paid parental leave.
• 401(k) with match or RRSP.
• Bonus program.
• Free family meal daily.
• Discounts at Eataly.
• Classes on products and Italian cuisine.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed