Catering Lead

Panera Bread•Richardson, TX

1d•Onsite

About The Position

As a Catering Lead at Panera, you support catering operations by helping guests plan and select food for events, responding to their inquiries and requirements, and ensuring orders are delivered promptly and accurately. You provide warm, friendly service and effective communication, help create memorable guest experiences, and follow up proactively. The role also involves promoting Panera Catering to local businesses, schools, and events; maintaining food quality and safety standards; and supporting managers and team members as needed. The position requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities.

Requirements

Must be at least 18 years of age.
Complete basic food safety understanding and practice training; a Food Handler’s Card is required where mandated by law.
Enjoy working with people and have effective communication skills.
Be a self-starter who can meet goals with limited supervision.
Have excellent organizational and time-management skills.
Have a personal vehicle available for deliveries and an acceptable driving record.
Be able to safely operate a passenger motor vehicle.
Be available for flexible hours, including nights and weekends.
Be able to lift, carry, push, or pull 25–50 pounds.
Be able to stand and walk for up to three hours.
Be able to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.

Responsibilities

Manage and produce catering orders for guests.
Provide warm, friendly service and communicate effectively with guests.
Follow up proactively to help ensure guest satisfaction.
Assist with delivering catering orders to guests’ events.
Adhere to health and food safety standards.
Maintain Panera’s food quality standards.
Build interest in Panera’s products and services.
Market Panera Catering to local businesses, schools, and events.
Assist and support managers and team members as needed.
Contribute to a culture of warmth, belonging, growth, and trust.
Represent Panera’s Guiding Values and Behaviors by taking initiative, working as a team, learning and growing together, and helping create a positive experience.