Catering Lead

Panera Bread•Bonita Springs, FL

About The Position

As a Catering Lead at Panera, you support catering operations by helping guests plan and select food for events, responding to inquiries and requirements, and ensuring food is delivered promptly and accurately. You provide warm, friendly service and follow up proactively to create satisfying guest experiences. The role also involves promoting Panera Catering to local businesses, schools, and events, maintaining food quality and safety standards, assisting with deliveries, and supporting managers and team members. You are expected to contribute to a culture of warmth, belonging, growth, and trust and to represent Panera’s Guiding Values and Behaviors.

Requirements

Must be at least 18 years old.
Complete basic food safety understanding and practice training; obtain a Food Handler’s Card if required by law.
Enjoy working with people and have effective communication skills.
Be a self-starter who can meet goals with limited supervision.
Have excellent organizational and time-management skills.
Have a personal vehicle available for deliveries and an acceptable driving record.
Be able to safely operate a passenger motor vehicle.
Be available for flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities.
Be able to lift, carry, push, or pull objects weighing 25–50 pounds.
Be able to stand and walk for up to three hours.
Be able to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.

Responsibilities

Manage and produce catering orders for guests.
Create memorable experiences through warm, friendly service, effective communication, and proactive follow-ups.
Assist with delivering orders to guests’ events.
Adhere to health and food safety standards.
Maintain Panera’s food quality standards.
Build excitement and interest in Panera’s products and services.
Market Panera Catering to local businesses, schools, and events.
Assist and support managers and team members as needed.
Help build a culture of warmth, belonging, growth, and trust.
Represent Panera’s Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working as a team, having fun and celebrating success, and seeing the best in others.