Catering Lead

Quest Food Management Services•Glenview, IL

3d•$19 - $21

About The Position

The Catering Lead oversees catering, safety, and sanitation for Quest accounts and assists the Food Service Director with staff training and development. The role helps generate, schedule, and execute catering events, leading by example and maintaining a professional, positive work environment through enforcement of company policies and best practices. The position is responsible for booking, planning, executing, and billing catered events; leading catering staff; maintaining back-office functions; and ensuring compliance with corporate deadlines, SOPs, HACCP standards, and applicable state and local certification requirements. It also involves monitoring customer satisfaction, resolving issues promptly, communicating professionally with clients, and introducing new concepts to keep catering offerings fresh.

Requirements

At least three years of food service or catering experience and prior experience in a lead role.
Strong communication and client management skills.
Solid knowledge of financials.
Proficiency in MS Office.
Ability to meet and maintain state and local certification requirements.
High attention to detail to ensure events exceed client expectations.
Organizational skills, menu costing, financial knowledge, and team leadership.

Nice To Haves

Previous food service industry experience working in schools or higher education.

Responsibilities

Communicate and reinforce Quest Food Management Services’ vision, values, and founding principles.
Demonstrate commitment to Quest’s vision, values, and mission through daily actions.
Book, plan, execute, and bill all catered events for the unit.
Assist the Food Service Director with staff training and development, including identifying and grooming future leaders, team leadership, skill development, 30/60/90 reviews, and career paths.
Lead catering staff and oversee safety and sanitation for the account.
Maintain back-office functions, including mealtime entry, menu costing, client invoicing, and ADP payroll.
Meet corporate deadlines for Mealtime, invoices, payroll, and end-of-month tasks.
Measure customer satisfaction through feedback and resolve issues immediately.
Communicate professionally with clients through email, phone, and in-person interactions.
Maintain high customer-service standards and exceed client expectations.
Introduce new and exciting concepts to keep catering fresh.
Maintain all SOP and HACCP standards.
Perform other duties as required.