Catering - Lead

SSA Group • Denver, CO

1d

About The Position

The Catering Lead supports catering operations by delivering welcoming and memorable experiences for guests and clients. Reporting directly to the Catering Manager(s) and Catering Supervisors, the role oversees event food and beverage service, including inventory and product quality, buffet and station setup and execution, communication between front- and back-of-house, and supervision of buffet attendants and food runners. The Catering Lead interprets and executes BEOs, applies strong menu and food-service knowledge, helps train staff, resolves event issues, and maintains professional, safe, clean, and organized operations. The position also promotes inclusion, sustainability and conservation, and community engagement.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
• Proven leadership skills and an understanding of team building and development and fostering partnerships.
• Exceptional problem-solving and decision-making skills, with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Ability to operate all equipment necessary to perform job duties.
• Physical ability to stand for extended periods and move and handle boxes weighing 35 pounds as needed, including lifting and performing the listed job functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All educational backgrounds are eligible.

Nice To Haves

• One to two years of catering experience.
• Knowledge of BEOs and their execution.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client in keeping with 452 Hospitality.
• Oversee product quality, product levels, and inventory.
• Respond to guest needs efficiently and resolve complaints effectively.
• Oversee setup, execution, breakdown, and cleanup of buffets, stations, and other event food and beverage service.
• Coordinate communication between back-of-house and front-of-house to ensure food is correct and served at approved times.
• Supervise buffet attendants and food runners during events.
• Interpret and execute BEOs to the organization's standards.
• Apply expert knowledge of menus, food presentation, and food-service techniques.
• Perform manual labor as required, including equipment storage and event setup and teardown of tables and chairs.
• Work with the catering management team to supervise and train staff across departments.
• Explain event successes and failures, solve problems during events, and implement creative solutions.
• Maintain a friendly, approachable attitude and communicate clearly with clients, guests, and staff.
• Demonstrate urgency and maintain a professional appearance and manner.
• Follow company policies and procedures and health and safety practices.
• Maintain a clean, safe, and organized work environment.
• Promote an inclusive and supportive approach within the brand team, remove barriers, and empower team members' growth and opportunities.
• Lead by example in sustainability and conservation efforts, and support teaching these efforts to unit staff.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary or assigned.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program provides access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed