Catering Lead

Panera Bread®•Frankfort, IL

3d•Onsite

About The Position

Hamra Enterprises is hiring a Panera Bread Catering Lead to provide customer service, support catering operations, and serve local communities. The role requires thorough knowledge of the Panera menu and a commitment to delivering quality food and service. The typical schedule is Monday through Friday, with hours between 5:00 a.m. and 2:00 p.m.; hours may vary based on business needs. Occasional nights, weekends, and holidays may be required. The Catering Lead helps ensure orders are prepared and delivered accurately and on time, communicates with customers to support satisfaction, and works collaboratively while continuing to learn. Duties may change or include other assignments based on organizational needs.

Requirements

Must be at least 18 years of age.
Great communication and people skills.
Email and IT savvy.
A valid driver's license is required for catering deliveries.
Must have a personal vehicle and an acceptable driving record.
Must be able to perform the basic job duties with reasonable or no accommodations, including standing for up to 12 hours, moving around the restaurant, using hands and fingers to handle equipment and products, occasionally using a step ladder, frequently stooping or kneeling, communicating with employees and guests, reading monitors and menus, frequently moving items weighing up to 50 pounds, and working around hot and cold temperatures.

Nice To Haves

Food service or retail experience.

Responsibilities

Build sales and retain customers.
Build guest relationships.
Make follow-up calls before and after orders.
Produce food and catering orders.
Prepare food and orders.
Pre-stage orders.
Deliver catering orders.
Provide café support.
Maintain thorough knowledge and understanding of the Panera menu.
Ensure food is delivered accurately and on time.
Communicate appropriately with customers to support their satisfaction.
Provide quality service and products with a commitment to craftsmanship.
Work as a team player and pursue continuous learning.

Benefits

Tips in addition to hourly wages.
DailyPay.
Recruiting bonuses of $100–$1,500 for successful hires referred by the employee.
Meal discounts: 50% off on workdays and 15% off at Hamra-owned Panera Bread, Wendy's, or Noodles & Company locations on days off.
Paid vacation time through an accrual program.
Paid sick time, accrued at one hour for every 30 hours worked.
Education program with paid homework time and bonuses of up to $600 per school year for good grades.
Employee Emergency Fund.
Voluntary medical, dental, and vision insurance; 401(k) with company match; and HSA with employer contribution. Waiting periods may apply.
Opportunities for growth and internal promotion.