Catering Associate (Seasonal)

SSA Group • Nashville, TN

11d

About The Position

SSA Group partners with cultural attractions to create hospitality experiences, bringing together admissions, culinary, and retail services with a focus on people, innovation, and operational intelligence. The Catering Associate helps deliver warm, welcoming, and memorable experiences for guests and clients while supporting catered events. The role includes overseeing product quality, levels, and inventory; responding to guest needs and complaints; and completing event setup, service, breakdown, and cleanup. Associates perform front-of-house, back-of-house, and side-work duties, assist with rental orders and catering materials, and support supervisors and managers with event issues. The position requires maintaining a professional, approachable manner, communicating with leaders, working urgently, and keeping the work environment clean, safe, and organized. It also includes supporting inclusion, sustainability and conservation efforts, and community engagement. Catering or event industry experience is a plus, and applicants of all educational backgrounds are eligible. The position is seasonal. Applications are accepted on a rolling basis until the position is filled.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
• Strong problem-solving and decision-making skills and the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Ability to operate all equipment necessary to perform job duties.
• Ability to stand for extended periods and move and handle boxes weighing 35 pounds as needed, including lifting and performing the stated job functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• Catering and/or event industry experience is a plus.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client.
• Oversee product quality, product levels, and inventory.
• Fulfill guest needs quickly and efficiently and resolve complaints effectively.
• Set up, execute, break down, and clean up catered events.
• Perform assigned back-of-house, front-of-house, and side-work duties for banquet events.
• Apply knowledge of menus, food presentation, and food-service techniques with guest service in mind.
• Perform manual labor, including equipment storage and event setup and teardown of tables and chairs.
• Support the placement, movement, and storage of rental orders, buffet cards, and catering items.
• Assist Catering Supervisors and the Catering Operations Manager with event problems and provide creative solutions.
• Maintain a friendly and approachable attitude toward clients, guests, and staff.
• Communicate clearly and openly with leaders.
• Display a sense of urgency and maintain a professional appearance and manner.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate an understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and across units.
• Help remove barriers and empower growth and opportunity for team members.
• Lead by example in sustainability and conservation efforts, apply knowledge of these efforts in business, and support teaching unit staff as appropriate.
• Engage with SSA and the unit in community efforts and activities focused on giving back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program provides access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed