Catering - Associate

SSA Group•Denver, CO

About The Position

SSA Group is hiring a Catering Associate to support catered events at cultural attractions. The role helps deliver a memorable guest and client experience while maintaining product quality and inventory, fulfilling guest needs, and resolving complaints. The associate supports event setup, execution, breakdown, and cleanup, performing front-of-house, back-of-house, and side-work duties as assigned. The Catering Associate works with the Catering Supervisor(s) and Catering Operations Manager to address event challenges and find solutions. The role requires a professional, approachable manner, clear communication, urgency, and the ability to maintain a clean, safe, and organized work environment. It also includes supporting inclusive team practices, sustainability and conservation efforts, and community engagement.

Requirements

Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and HQ personnel.
Strong problem-solving and decision-making skills and the ability to stay organized.
Ability to remain flexible in a fast-paced environment.
Ability to operate all equipment necessary to perform job duties.
Physical ability to stand for extended periods, move and handle boxes weighing 35 pounds as needed, and perform the listed job functions.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
All education backgrounds are eligible.

Nice To Haves

Catering and/or event industry experience.

Responsibilities

Perform SSA EXTRA Guest Service steps to help ensure memorable experiences for guests and clients.
Oversee product quality, product levels, and inventory.
Fulfill guest needs promptly and efficiently and resolve complaints effectively.
Set up, execute, break down, and clean up catered events according to expectations.
Perform assigned front-of-house, back-of-house, and side-work duties to support banquet event productivity.
Use knowledge of menus, food presentation, and food service techniques with guest service in mind.
Perform manual labor as needed, including equipment storage and setting up and tearing down tables and chairs.
Support placement, movement, and storage of rental orders, buffet cards, and catering items.
Support Catering Supervisor(s) and the Catering Operations Manager with event problems and offer creative solutions.
Maintain a friendly and approachable attitude toward clients, guests, and staff.
Communicate clearly and openly with leaders.
Display a sense of urgency and uphold a professional appearance and manner.
Maintain a clean, safe, and organized work environment.
Uphold and demonstrate an understanding of company policies and procedures.
Promote an inclusive and supportive approach within the brand team and across units.
Help remove barriers and empower growth and opportunity for team members at all levels.
Demonstrate sustainability and conservation efforts, and provide opportunities to teach unit staff about them as appropriate.
Engage with SSA and the unit in community activities and opportunities to give back.
Perform other tasks as necessary.