Catering - Associate

SSA Group, LLC•San Antonio, TX

8d•$14

About The Position

The Catering Associate helps deliver warm, welcoming, and memorable experiences for guests and clients at catered events. The role supports event setup, execution, breakdown, and cleanup, while completing front-of-house, back-of-house, and side-work duties as assigned. It includes maintaining product quality, levels, and inventory; responding promptly to guest needs and resolving complaints; and demonstrating knowledge of menus, food presentation, and food-service techniques. The associate supports the Catering Supervisor(s) and Catering Operations Manager during events, including helping address problems and develop solutions. Duties also include handling rental orders, buffet cards, catering items, tables, and chairs; maintaining a clean, safe, and organized work environment; following company policies and procedures; and contributing to an inclusive, supportive, and sustainability-minded team environment. The position may require varied hours, including nights, weekends, and holidays, and physical work such as standing for extended periods and moving boxes weighing up to 35 pounds.

Requirements

Strong interpersonal and communication skills, including the ability to articulate information to clients, the General Manager, and HQ personnel.
Strong problem-solving and decision-making skills and the ability to stay organized.
Ability to remain flexible in a fast-paced environment.
Ability to operate all equipment necessary to perform job duties.
Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as needed, including lifting and performing the listed job functions.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
All educational backgrounds are eligible.

Nice To Haves

Catering and/or event industry experience.

Responsibilities

Deliver warm, welcoming, and memorable experiences for every guest and client.
Oversee product quality, product levels, and inventory.
Meet guest needs quickly and efficiently and resolve complaints effectively.
Set up, execute, break down, and clean up catered events to expectations.
Perform assigned back-of-house, front-of-house, and side-work duties for banquet events.
Apply knowledge of menus, food presentation, and food-service techniques with guest service in mind.
Perform manual labor as needed, including equipment storage and setting up or tearing down tables and chairs.
Support placement, movement, and storage of rental orders, buffet cards, and catering items.
Support Catering Supervisors and the Catering Operations Manager with event problems and provide creative solutions.
Maintain a friendly and approachable attitude toward clients, guests, and staff.
Communicate clearly and openly with leaders.
Display a sense of urgency and maintain a professional appearance and manner.
Maintain a clean, safe, and organized work environment.
Uphold and demonstrate understanding of company policies and procedures.
Promote an inclusive and supportive approach, remove barriers, and empower team members' growth and opportunity.
Lead by example in sustainability and conservation efforts, and help teach unit staff about their application in the business.
Engage with SSA and the unit in community efforts and opportunities to give back.
Perform other tasks as necessary.

Benefits

Eligible for overtime pay.
On-Demand Pay Program providing access to a portion of earned wages before payday.
Meal plan and employee discounts at applicable locations.
401(k) program with a 15% company match, subject to eligibility requirements.
Tuition discount through a partnership college.
Up to 8 hours of bereavement leave.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws.

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