Catering - Associate

SSA Group, LLC•Denver, CO

About The Position

SSA Group works with zoos, aquariums, museums, and other cultural attractions to integrate dining, retail, admissions, and other services. The company partners with attractions across the United States and emphasizes sustainability, inclusivity, and innovation. The Catering Associate supports catered events by providing guest service, maintaining product quality and inventory, assisting with event setup and breakdown, and completing front-of-house, back-of-house, and side-work duties. The role reports to the Catering Supervisor(s) and Catering Operations Manager. The associate is expected to maintain a professional, friendly, and approachable manner; communicate clearly with leaders, clients, guests, and staff; and help maintain a clean, safe, and organized work environment. The position also supports inclusion, team development, sustainability and conservation efforts, and community engagement. This is an hourly, non-exempt role. Pay is based on a range and considers relevant job experience and certification or education.

Requirements

Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and HQ personnel.
Strong problem-solving and decision-making skills and the ability to stay organized.
Ability to remain flexible in a fast-paced environment.
Ability to operate all equipment necessary to perform job duties.
Ability to stand for extended periods and move and handle boxes weighing up to 35 pounds, including lifting, and to perform the duties described.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

Catering and/or event industry experience is a plus.
All education backgrounds are eligible.

Responsibilities

Perform the steps of SSA EXTRA Guest Service to provide a memorable experience for every guest and client.
Oversee product quality, product levels, and inventory.
Address guest needs quickly and efficiently and resolve complaints effectively.
Set up, execute, break down, and clean up catered events according to expectations.
Complete assigned front-of-house, back-of-house, and side-work duties to support banquet event productivity.
Demonstrate knowledge of menus, food presentation, and food service techniques with guest service in mind.
Perform manual labor as needed, including equipment storage and event setup and the teardown of tables and chairs.
Support the placement, movement, and storage of rental orders, buffet cards, and catering items.
Assist Catering Supervisors and the Catering Operations Manager with event problems and provide creative solutions.
Maintain a friendly and approachable attitude toward clients, guests, and staff.
Communicate clearly and openly with leaders to support overall success.
Display a sense of urgency and maintain a professional appearance and manner.
Maintain a clean, safe, and organized work environment.
Uphold and demonstrate understanding of company policies and procedures.
Promote an inclusive and supportive approach within the brand team and network across units.
Help remove barriers and empower growth and opportunity for team members at all levels.
Lead by example through sustainability and conservation efforts, apply knowledge of those efforts in business practices, and provide opportunities to teach unit staff as needed.
Engage with SSA and the unit in community efforts, including activities and opportunities to give back.
Perform other tasks as deemed necessary.