Catering - Associate

SSA Group, LLC • Corpus Christi, TX

5d

About The Position

SSA Group’s Catering Associate helps deliver catering and banquet experiences at cultural attractions. The role supports event setup, execution, breakdown, and cleanup, while providing warm, welcoming service to guests and clients. Associates help maintain product quality, levels, and inventory; meet guest needs and resolve complaints; and perform front-of-house, back-of-house, and side-work duties as assigned.

The position involves moving and storing equipment, rental orders, buffet cards, and catering supplies, as well as setting up and tearing down tables and chairs. The associate supports catering leaders during events, communicates with the team, maintains a clean, safe, and organized work environment, and follows company policies and procedures. The role requires varied hours, including nights, weekends, and holidays as needed, and may involve strenuous manual labor.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
• Strong problem-solving and decision-making skills, combined with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Ability to operate all equipment necessary to perform job duties.
• Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All educational backgrounds are eligible.

Nice To Haves

• Previous catering and/or event industry experience.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client.
• Oversee the quality, product levels, and inventory of products.
• Fulfill guest needs quickly and efficiently and resolve complaints effectively.
• Meet expectations for setup, execution, breakdown, and cleanup of catered events.
• Perform front-of-house, back-of-house, and side-work duties for banquet events as assigned.
• Demonstrate knowledge of menus, food presentation, and food service techniques with guest service in mind.
• Perform manual labor as needed, including equipment storage and event setup and teardown of tables and chairs.
• Support placement, movement, and storage of rental orders, buffet cards, and catering items.
• Support catering supervisors and the Catering Operations Manager with event problems and creative solutions.
• Maintain a friendly and approachable attitude toward clients, guests, and staff.
• Communicate clearly and openly with leaders.
• Display a sense of urgency and uphold a professional appearance and manner.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Focus on removing barriers and empowering team members’ growth and opportunities.
• Lead by example in sustainability and conservation efforts, and help teach unit staff about these efforts as needed.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed