Catering and Sales Manager Off Premise

Thompson Hospitality Corporation•Reston, VA

21d

About The Position

Thompson Hospitality is seeking a driven, results-oriented Catering & Sales Manager to grow and manage its off-premise catering business. The manager develops new business, builds lasting client relationships, and coordinates catering experiences for corporate clients, social events, and community organizations. This role oversees the sales process from initial inquiry through delivery and post-event follow-up, working with culinary, restaurant, and operations teams to ensure high-quality execution. The manager drives revenue growth by identifying business opportunities, developing strategic partnerships, and managing off-premise catering accounts across the assigned market. The role focuses on corporate catering, business meetings, social gatherings, special events, and large-volume orders. Responsibilities span prospecting, client consultations, menu coordination, proposals, order management, logistics, account administration, and follow-up. Success requires strong sales skills, attention to detail, excellent communication, and the ability to manage multiple priorities in a fast-paced hospitality environment.

Requirements

At least 2 years of experience in catering sales, off-premise catering, hospitality sales, restaurant operations, or a related field.
Demonstrated ability to generate leads, develop client relationships, and secure new business.
Strong sales, negotiation, customer service, and relationship-building skills.
Excellent verbal and written communication skills.
Strong organizational skills and ability to manage multiple accounts, deadlines, and priorities.
Proficiency in Microsoft Office and experience using CRM, catering management, or point-of-sale systems.
Ability to analyze sales performance and identify opportunities for revenue growth.
Valid driver's license and reliable transportation for client visits and business development activities.
Flexible availability to support catering orders and events, including occasional evenings, weekends, and holidays.

Nice To Haves

Experience managing catering orders, corporate accounts, or large-volume food service orders.
ServSafe certification.

Responsibilities

Identify, solicit, and develop new off-premise catering business to achieve sales and revenue goals.
Build and maintain relationships with corporate clients, office managers, executive assistants, event planners, schools, universities, community organizations, and other prospective accounts.
Conduct outreach, networking, client visits, and presentations to generate leads and expand the catering customer base.
Develop proposals, catering packages, and menu recommendations tailored to client needs and budgets.
Respond promptly and professionally to catering inquiries and convert leads into confirmed orders.
Build long-term client relationships to encourage repeat business, referrals, and account growth.
Maintain an active sales pipeline and follow up on leads, proposals, and opportunities.
Monitor local market trends and competitor activity to identify growth opportunities.
Meet or exceed sales targets and report sales activity, pipeline development, and revenue performance.
Manage catering orders from inquiry through confirmation, preparation, delivery, and post-event follow-up.
Coordinate menus, quantities, pricing, dietary requirements, packaging, delivery times, and special client requests.
Partner with culinary and restaurant operations teams to ensure accurate, timely preparation that meets company standards.
Coordinate delivery logistics, staffing, equipment, supplies, and other event needs.
Conduct site visits or client consultations as needed to assess requirements and delivery logistics.
Communicate order details and changes clearly to all teams involved in execution.
Resolve client concerns, delivery issues, and last-minute requests professionally and efficiently.
Ensure a consistent, high-quality customer experience for every catering order.
Maintain accurate client records, sales activity, catering orders, proposals, and account information.
Prepare estimates, invoices, and final billing information in accordance with company procedures.
Track sales performance, order volume, client retention, and other business metrics.
Prepare regular sales reports and updates on business development activities.
Monitor catering revenue, costs, and profitability, and identify opportunities to improve results.
Communicate with clients about order confirmations, changes, payments, and follow-up in a timely manner.
Collaborate with internal teams to improve catering processes, service standards, and efficiency.
Deliver exceptional customer service throughout the catering sales and fulfillment process.
Ensure orders meet company standards for food quality, presentation, accuracy, and timeliness.
Maintain compliance with applicable food safety, health, sanitation, and transportation requirements.
Represent Thompson Hospitality professionally in client meetings, sales visits, and networking events.
Build a reputation for reliable, responsive, high-quality catering service.