Cashier/Retail Counter Sales

Hayward Lumber•Campbell, CA

2d•Onsite

About The Position

This position is responsible for providing excellent customer service while processing sales transactions accurately and efficiently. Key duties include scanning or entering product information, handling cash, credit, or other forms of payment, and issuing receipts. The cashier may also assist customers by answering questions, directing them to appropriate products, and resolving minor issues. Additional tasks can include balancing the cash drawer, maintaining a clean work area, and supporting other team members as needed. Hayward Lumber is a family-oriented company with four generations of family leadership and 100 years of service to builders. It provides full-service lumberyards, window, door and cabinet design centers, pro-oriented hardware stores, and building solutions. The company says its average tenure is over 10 years and emphasizes opportunities to learn, grow, and prosper. Its mission is to be a dependable supplier of products, services, and solutions to the construction market.

Requirements

Excellent communication and interpersonal skills.
Basic computer and math skills, including adding, subtracting, multiplying, and dividing common fractions and decimals.
Effective time management and prioritization skills.
Ability to work in a fast-paced environment.
Experience working in a team atmosphere.
Must take and pass a drug test and consent to a background check.

Nice To Haves

Previous experience in a retail setting.
Previous experience in the lumber or building materials industry.

Responsibilities

Build and maintain positive customer relationships by providing excellent customer service.
Determine customers’ needs and recommend appropriate products and solutions.
Assist customers with questions regarding product and project information.
Accept payments and apply them to the appropriate customer account.
Address and resolve service concerns.
Answer telephones and enter sales orders into the system.
Clean, organize, and maintain the sales floor and keep store shelves well stocked.
Follow a product and supply checklist for each customer’s job and upsell additional products and supplies.
Increase knowledge of sales techniques and develop product and industry knowledge through company training programs.
Develop knowledge of residential, rural, industrial, and commercial construction.