Sales - Retail Counter

Pick Your Part•San Bernardino, CA

4d•Onsite

About The Position

Responsible for providing a superior customer service experience to all walk-in customers. The role serves retail and wholesale customers at the counter, helps identify vehicle parts, processes sales, coordinates requested parts retrieval, maintains product displays, and handles returns, credits, and warranty claims. Other duties may be assigned.

Requirements

Strong customer service background.
Ability to communicate effectively.
Ability to establish priorities and demonstrate effective time-management skills.
Ability to work in a team-oriented environment.
Attention to detail and accuracy in work assignments.
Strong problem-solving skills.
Flexibility to work variable schedules, including weekends.

Nice To Haves

High school diploma or GED equivalent preferred.
College coursework desired.
Prior automotive experience and knowledge of automotive parts preferred.
Two to three years of prior customer service relations preferred.

Responsibilities

Provide immediate, high-quality service to walk-in retail and wholesale customers.
Use inventory software to identify exact parts matches for customers’ vehicles, including vehicles on-site.
Manage the front counter and process cash and credit transactions using POS systems.
Coordinate with parts pullers to retrieve parts for customers who request the company to pull them.
Set up and maintain physical displays of popular parts, such as batteries, fluids, and tools, to encourage impulse sales.
Inspect parts returned by walk-in customers and verify their condition before processing credits or warranty claims.
Perform other duties as assigned.