Case Managers

The Jewish Board•New York, NY

About The Position

The Case Manager is the most senior level of direct care staff in The Jewish Board’s Adult Residential Division supportive housing programs. The division supports Deaf, Deafblind, and Hard of Hearing adults with serious and persistent mental illness to live in the community as independently as possible. Using a non-judgmental, harm-reduction approach, staff guide residents in developing and meeting personalized recovery goals, building independent living skills, and maintaining healthy and secure lives. The work emphasizes stable housing, cultural competence, an anti-racist lens, and respect for each individual’s dignity and journey. The Case Manager carries a caseload, including the program’s most complex residents, and provides person-centered support and service coordination. The role includes developing and documenting service plans, assessing independent living skills, supporting residents’ recovery and medication-management goals, advocating with service providers, and responding to crises. The Case Manager also completes required documentation, coordinates access to community-based services, participates in program meetings and events, and may take the lead in presenting cases during intake, assessment, discharge, follow-up, or high-risk case meetings.

Requirements

Bachelor of Arts (BA) or Bachelor of Science (BS) degree.
Fluency in American Sign Language.
Experience working with individuals living with serious mental illness, substance use disorders, or trauma.
In-depth understanding of how mental illness, substance use disorders, or trauma can affect individuals living in the community.
Knowledge of local and state health and human services systems and how to navigate them.
Understanding of the processes of stabilization and recovery.
Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness.
Compassion and respect for vulnerable individuals; patience and empathy for people on their recovery journeys.
Openness to an anti-racist approach, continuous learning, and applying that learning to support a diverse resident population.
Ability to remain calm in stressful situations.
Clear verbal and written communication, active listening, and respectful engagement with residents.
Ability to assess, initiate, and complete tasks independently, contribute to team goals, and pursue professional development opportunities.
Cultural sensitivity and professional, respectful interactions with colleagues and residents.
Objective problem-solving and ability to generate or research solutions independently.
Attention to detail, adherence to standard operating procedures, and consistent production of high-quality work.
Ability to collaborate with teams, model teamwork, and respond appropriately to constructive feedback.
Effective time management, respect for deadlines, and ability to prioritize multiple and complex demands with flexibility.
Ability to recognize potential crises, remain calm, and de-escalate crises, or willingness to learn specific de-escalation skills.
Good judgment in managing risk and resident safety, including recognizing when to involve a supervisor or higher authority.
Familiarity with Microsoft Office products, including Excel, Word, and PowerPoint.
Ability and willingness to learn new systems and application software.
Ability to travel to residents’ apartments or escort residents in the community.
Ability to lift 25 pounds and manage stairs in walk-up buildings as needed.

Nice To Haves

At least one year of experience in Human Services.
Valid driver’s license and willingness to drive an agency van.

Responsibilities

Carry a caseload and provide person-centered, collaborative service planning, including for the most complex clients and a larger caseload than case associates and case assistants.
Ensure residents’ service plans are completed and signed in accordance with regulatory guidelines and standards.
Assess residents’ independent living skills using a functional assessment tool or support residents in self-assessment.
Support residents in meeting individual goals, including progress toward independent medication management through appropriate person-centered interventions.
Advocate for residents with service providers while taking health disparities and systemic racism into account.
Interpret and explain agency policies and procedures to residents.
Run resident support groups, as needed.
Participate in monthly collaborative apartment or unit walk-throughs with residents.
Escort residents to appointments, as needed.
Facilitate monthly roommate meetings, when appropriate.
Assist residents with physically demanding tasks such as carrying groceries, laundry, and household items, as needed; heat fully cooked foods on occasion.
Resolve crises and de-escalate situations that threaten resident comfort and well-being; create management plans to improve safety and prevent recurring crises.
In congregate settings, perform program safety rounds and wellness checks as necessary.
Provide services within program regulations and the agency mission.
Complete timely documentation of resident interactions, including assessments, service plans, progress, and informational notes; ensure progress notes meet monthly billing documentation requirements when applicable.
File incident reports, as appropriate.
Connect residents with community-based treatment and coordinate services with other providers.
Participate in planning and executing special and holiday events, and attend regular staff meetings and trainings.
Travel to off-site meetings and trainings, as needed.
Participate in intake, assessment, discharge, and follow-up conferences; may lead case presentations in these settings or in high-risk case meetings.