Case Managers

The Jewish Board•The Bronx, NY

About The Position

The Case Manager works with children and adolescents in a community residence serving up to eight residents. The role provides supervision, care, therapeutic support, trauma-informed care, and skill building in line with each youth’s individual service and treatment plans. The Case Manager serves as a positive role model and helps residents develop the skills and capacity to live in the community and attend school or work as appropriate. The position works with youth, families and other supports, schools, mental health providers, and community agencies to coordinate care. Services may take place in the residence, a family or resource person’s home, the community, or by telehealth when applicable. The Case Manager also supports residents’ day-to-day needs and contributes to a safe, clean, and therapeutic environment. All duties must follow Jewish Board policies and the standards of applicable regulatory bodies and funding sources.

Requirements

Bachelor’s degree required.
Valid driver’s license required to meet insurance requirements.
Excellent engagement skills.
Strong verbal and written communication skills.
Attention to detail.
Ability to work independently and as part of a team.
Ability to use an electronic health record and Microsoft Office.
Ability to read paper and electronic documents and enter data into computer programs.
Manual dexterity and hand-eye coordination to travel independently using public transportation and/or a vehicle.
Ability to travel independently around New York City and navigate community settings.
Willingness to work evening and weekend shifts as needed.
Ability to attend and complete TCI certification and recertifications.

Nice To Haves

Bilingual Spanish/English.

Responsibilities

Interview and assess referred youth and their families during the matching process in collaboration with the director.
Complete intake assessments and documentation needed to admit youth to the program.
Orient families and youth resources to the services provided by and in collaboration with the program.
Engage with families and other support systems weekly and as needed.
Develop culturally affirming, trauma-informed, individualized service plans with youth, families or resources, schools, outpatient mental health providers, and community providers.
Assess client strengths and behavioral health needs, and recommend services and interventions.
Coordinate clinical services and aftercare as required.
Provide crisis intervention and immediately report unusual or crisis-oriented behaviors to a supervisor.
Work as part of an interdisciplinary therapeutic team and implement interventions and skill-building outlined in treatment and service plans.
Coordinate care with families, schools, healthcare providers, hospitals, criminal justice entities, and other community agencies.
Provide services in the residence, family or resource person’s home, community, and by telehealth when applicable.
Participate in clinical treatment team meetings, staff meetings, trainings, and supervision.
Maintain documentation according to Jewish Board, regulatory, and funding-source standards and time frames.
Maintain professional behavior and ethical standards under applicable licensing-board and professional-association requirements and Jewish Board policies.
Travel and navigate the community to provide services where they will best benefit youth and families.
Support youth’s day-to-day care, including personal hygiene, social guidance, leisure-time use, and food planning and preparation.
Develop, supervise, and implement therapeutic recreational activities.
Provide the supervisor and treatment team with verbal and documented observations of youth and their responses to interventions.
Help maintain a safe and clean environment.
Complete additional duties as assigned.
Work evening and weekend shifts as needed to provide additional support and supervision during peak hours.
Attend, participate in, and successfully complete Therapeutic Crisis Intervention (TCI) certification and recertifications.
Attend and participate in ongoing training and consultation for the evidence-based model used by the program.
Provide supervision of youth and oversight of the program.