SMI Case Managers EMPACT

La Frontera Center Inc.•Phoenix, AZ

1d•Onsite

About The Position

EMPACT–Suicide Prevention Center, part of the La Frontera family, is a nonprofit organization providing behavioral health counseling, crisis intervention, and suicide prevention services. The SMI Case Manager is a member of the clinical team and serves consumers identified as Severely Mentally Ill. The position completes assessments and service plans, implements services in accordance with each consumer’s individualized service plan (ISP), and communicates and documents progress toward recovery. The role coordinates care with consumers, families, clinical and medical providers, and community supports; helps ensure prescribed services are delivered; conducts outreach and follow-up; and maintains comprehensive clinical records. The position may provide transportation when appropriate and determined by the clinical team. Work is indoors or community-based. Candidates must be at least 21 years old at employment and obtain a fingerprint clearance card. A valid Arizona driver’s license and reliable transportation are required.

Requirements

Meet BHT requirements through one of the following: a bachelor’s degree or higher and one year of behavioral health experience; an associate’s degree and two years of behavioral health experience; or a high school diploma and four years of behavioral health experience.
Excellent oral and written communication skills.
Detail-oriented, with strong organizational skills.
Ability to be flexible with workload and availability.
Strong internal and external customer-service skills.
Ability to exercise independent judgment and maintain appropriate professional boundaries.
Ability to maintain strict confidentiality.
Strong clinical and therapeutic skills, accurate documentation, detailed recordkeeping, and ability to work with a multidisciplinary team.
Ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and empathetically to people of all ages and backgrounds.
Professional conduct consistent with ethical practice and agency policies and procedures, with the ability to maintain positive working relationships with colleagues, stakeholders, and community and business partners.
Strong computer skills, including experience with Microsoft Office.
Valid Arizona driver’s license with no major infractions in the past 39 months.
Regular access to reliable transportation.
At least 21 years old at time of employment.
Fingerprint clearance card required for employment.
For driving on agency time or business, a valid Arizona driver’s license, appropriate liability insurance, and approval for liability coverage through the agency’s carrier are required; a three-year state driving record with no major infractions or excessive driving violations/tickets is required at hire.
Ability to lift up to 15 pounds at times and perform duties involving standing, sitting, talking, hearing, reaching, stooping, kneeling, and using hands and fingers to operate a computer, telephone, and keyboard.

Nice To Haves

Ability to speak Spanish; a bilingual differential is available.
Productivity incentive is available if metrics are achieved.

Responsibilities

Collaborate with the clinical team to engage, educate, communicate, and coordinate care with consumers, families, behavioral health, medical and dental providers, community resources, and other supports.
Assist in maintaining, monitoring, and modifying covered behavioral and medical health services.
Provide brief telephone or face-to-face interactions to maintain or enhance a person’s functioning, and help locate resources for basic needs beyond covered services.
Serve as a point of contact for ongoing collaboration and appropriate clinical information-sharing with involved parties, including family, health care providers, community resources, and educational, social, judicial, and government agencies.
Ensure delivery of covered services identified in the service plan, make appropriate community-resource referrals, and coordinate continuity of care across care levels, providers, services, and supports.
Conduct outreach and follow up on services, including integrated care, crisis services, and missed appointments.
Provide transportation to consumers when appropriate and determined by the clinical team.
Complete case management functions for an assigned caseload, including assessments, service planning, and identifying needs for further or specialty evaluations; sign off on service plans and annual updates for people on the case manager’s caseload as permitted.
Collaborate with consumers and their families or significant others to implement effective service plans and explain clinical options, including their advantages and disadvantages.
Maintain comprehensive clinical records and document service delivery activities, including assessments, services, care coordination, and discharge planning.
Continuously evaluate treatment effectiveness through ongoing assessment and input from the consumer and relevant others, modifying the service plan as needed.
Follow agency policies, procedures, and standards of care, and assist with Quality Management, Quality Assurance, and Utilization Review.
Perform additional related duties as assigned by the Director.