SMI Case Manager

HORIZON HEALTH AND WELLNESS INC • Queen Creek, AZ

3d • Onsite

About The Position

Horizon Health and Wellness, Inc. is hiring a Care Manager to coordinate services for a client caseload and ensure clients receive the services they need in an effective, coordinated manner. The role provides case management, advocacy, and other supportive services with care and compassion. The position is based at 22713 S. Ellsworth Rd., Building A, Queen Creek, Arizona, and is full-time on the day shift. Evening work may be needed.

Requirements

• High school diploma or GED plus four years of behavioral health experience, or a combination of behavioral health education and experience that meets Behavioral Health Technician qualifications.
• Ability to create plans and summaries based on client needs.
• First aid, CPR, and crisis de-escalation certification; training will be offered if these are not held upon hire.
• Must be at least 21 years old.
• Valid driver's license with an acceptable driving record and reliable transportation.
• Demonstrated organizational abilities to maintain communication, coordination, and connections with clinical team participants.
• Willingness to work evenings as needed.
• Ability to maintain time management and organization in a fast-paced, hands-on work environment.
• Must obtain and maintain a fingerprint clearance card and pass pre-employment drug and background checks.
• Must complete tuberculosis screening and provide evidence of freedom from infectious tuberculosis before providing services; annual TB testing or screening questionnaires will also be performed.
• Ability to perform the position's clinical and other required tasks without posing a direct threat to patient safety and security.
• Ability to prioritize workload and exercise sound judgment and decision-making.
• Ability to remain calm, supportive, and non-defensive during difficult interactions.
• Excellent verbal communication skills.
• Ability to analyze situations, resolve problems, handle conflict, and make effective decisions under pressure.
• Ability to think on one's feet in the public spotlight.
• Ability to sit for long periods and bend, lift, and carry up to 50 pounds.
• Ability to operate a phone, fax machine, copier, computer, and agency vehicle.

Nice To Haves

• One year of case management experience.
• Prior experience in a behavioral health setting.
• Bilingual in English and Spanish.
• Experience in an integrated healthcare, behavioral health, or primary care environment.
• Advanced knowledge of cultural diversity and sensitivity.

Responsibilities

• Ensure clients receive necessary services in a coordinated and effective manner.
• Deliver case management, advocacy, and supportive services with care and compassion.
• Create plans and summaries based on client needs.
• Maintain communication, coordination, and connections with clinical team participants.

Benefits

• Professional development and career advancement opportunities
• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) investment plan with company match
• Generous paid time off and paid holidays
• Tuition reimbursement
• Opportunity to help make a difference in the lives of patients and communities served

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED