SMI Case Managers EMPACT

La Frontera Center•Phoenix, AZ

1d•Onsite

About The Position

EMPACT–Suicide Prevention Center, part of the La Frontera family, is a nonprofit organization providing behavioral health counseling, crisis intervention, and suicide prevention services. The SMI Case Manager is a member of the clinical team and works with consumers identified as Severely Mentally Ill. The role includes completing assessments and service plans, implementing services according to each consumer’s individualized service plan (ISP), and communicating and documenting progress toward recovery. Multiple opportunities are available at the Phoenix location. The Case Manager coordinates with consumers, families, clinical and medical providers, and community supports to carry out planned services, maintain continuity of care, and address needs. The role also includes outreach, follow-up, transportation when appropriate, maintaining clinical records, evaluating treatment effectiveness, and participating in quality activities. The typical work environment is indoors or community-based. Candidates must be at least 21 years old at employment and obtain a fingerprint clearance card.

Requirements

Meet BHT requirements through one of the following: a bachelor’s degree or higher and one year of behavioral health experience; an associate’s degree and two years of behavioral health experience; or a high school diploma and four years of behavioral health experience.
Excellent oral and written communication skills.
Strong attention to detail and organizational skills.
Ability to be flexible with workload and availability.
Strong internal and external customer service skills.
Ability to exercise independent judgment and maintain appropriate professional boundaries.
Ability to maintain strict confidentiality.
Strong clinical and therapeutic skills and ability to document accurately, provide detailed client records, and work with a multidisciplinary team.
Ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and empathetically to people regardless of age, race, creed, gender, or sexual orientation.
Professional demeanor and ability to maintain positive working relationships with team members, stakeholders, and community and business partners.
Strong computer skills, including experience with Microsoft Office.
Valid Arizona driver’s license with no major infractions in the past 39 months.
Regular access to reliable transportation.
At least 21 years old at the time of employment.
Fingerprint clearance card required for employment.
If driving on agency time or business, a valid Arizona driver’s license, appropriate liability insurance, and approval for liability coverage through EMPACT-SPC’s carrier are required.
At hire, provide a three-year state driving record with no major infractions or excessive driving violations or tickets.
Able to lift up to 15 pounds at times.
While performing job duties, able to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.

Nice To Haves

Spanish bilingual speaking ability is a plus.

Responsibilities

Collaborate with the clinical team to engage, educate, communicate, and coordinate care with consumers, families, behavioral health, medical and dental providers, community resources, and other involved parties.
Assist in maintaining, monitoring, and modifying covered behavioral and medical health services.
Provide brief telephone or face-to-face interactions with consumers, families, or involved parties to maintain or enhance functioning.
Help consumers find resources outside covered services to meet basic needs.
Serve as a point of contact for ongoing collaboration and appropriate clinical information sharing, including medical integration and coordination with families, providers, community resources, educational, social, judicial, and State agencies.
Ensure covered services in the service plan are provided; refer consumers to community resources as appropriate and coordinate continuity of care across levels of care, providers, services, and supports.
Conduct outreach and follow up on services, including integrated care, crisis services, and missed appointments, to ensure adequate resources are available.
Provide transportation to consumers when appropriate and determined by the clinical team.
Perform case management functions for the caseload, including assessment and service planning, and identify needs for further or specialty evaluations.
Sign off on service plans and annual updates for people on the case manager’s own caseload, as applicable.
Collaborate with consumers and their families or significant others to implement service plans and explain clinical options, including their advantages and disadvantages.
Maintain comprehensive clinical records, documenting activities such as assessments, services, care coordination, and discharge planning.
Continuously evaluate treatment effectiveness through ongoing assessment and input from consumers and relevant others, modifying service plans as necessary.
Follow agency policies, procedures, and standards of care for service delivery.
Assist with Quality Management, Quality Assurance, and Utilization Review.
Perform additional related duties as assigned by the Director.
Maintain professional and ethical conduct, confidentiality, appropriate boundaries, and positive working relationships with internal and external stakeholders.