Receptionist EMPACT

La Frontera Center Inc.•San Tan Valley, AZ

18h

About The Position

EMPACT-Suicide Prevention Center, part of the La Frontera family, is a nonprofit organization providing behavioral health counseling, crisis intervention, and suicide prevention services. The part-time Receptionist (Outpatient Services Support Specialist) represents the agency at the front office and supports outpatient clinic operations. The role requires someone outgoing, dependable, detail-oriented, resourceful, flexible, and able to work effectively on a team. The receptionist answers a multiple-line phone system, schedules appointments, greets clients, and performs other clerical duties while treating clients respectfully and with care. The role supports smooth clinic and client flow through clerical work, project management, multitasking, prioritization, and independent decision-making. The employee is expected to remain calm in crisis situations, communicate effectively, work collaboratively, maintain professional conduct and positive working relationships, and protect client rights and confidentiality. Employees must have at least a high school diploma or equivalent. Support-services staff must be at least 18 years old. If driving on agency time or business, employees must have a valid Arizona driver's license, appropriate liability insurance, and approval for coverage by the agency's liability insurance carrier; out-of-state applicants must provide a three-year driving record upon hire. EMPACT-SPC/La Frontera Arizona is an equal opportunity employer. The organization is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology and the Commission on Accreditation of Rehabilitation Facilities.

Requirements

High school diploma or GED.
Two years of related experience.
Excellent communication and customer service skills.
Ability to multitask.
Intermediate typing skills.
Strong computer skills, including proficiency with Microsoft Word, Excel, and Outlook.
Strong interpersonal skills and attention to detail.
Telephone skills and knowledge of privacy laws.
Knowledge of HIPAA and how to maintain the confidentiality of protected health information.
Must have or be eligible to obtain a fingerprint clearance card.
Support-services employees must be at least 18 years old.
If driving on agency time or business: valid Arizona driver's license, appropriate liability insurance, and approval for liability coverage with EMPACT-SPC's carrier; out-of-state applicants must provide three years of driving record upon hire.

Nice To Haves

CNA or MA qualification.
Bilingual Spanish; bilingual differential pay is offered per hour.

Responsibilities

Answer a multiple-line phone system.
Schedule appointments and greet clients.
Perform clerical duties that support day-to-day clinic operations and smooth clinic and client flow.
Manage projects and multitask to meet role responsibilities.
Prioritize responsibilities and use independent decision-making to support agency operations.
Work cooperatively and collaboratively with the team to meet department needs.
Maintain effective communication and positive working relationships with internal and external customers, team members, stakeholders, and community and business partners.
Remain calm in crisis situations and relate positively and empathetically to people regardless of age, race, creed, gender, or sexual orientation.
Maintain professional conduct consistent with ethical practice and agency policies and procedures.
Abide by clients' rights and maintain client confidentiality at all times.
When driving on agency time or business, maintain the required Arizona driver's license, liability insurance, and agency insurance approval; out-of-state applicants must provide a three-year driving record upon hire.

Benefits

For full-time employees: 15 days of PTO in the first year.
For full-time employees: 10 paid holidays per year.
For full-time employees: three medical plan choices.
For full-time employees: two dental plan choices.
For full-time employees: two vision plan choices.
For full-time employees: 403(b) retirement plan.
For full-time employees: retirement allowance.
For full-time employees: company-paid life/AD&D and long-term disability coverage.
For full-time employees: voluntary additional life and short-term disability coverage.
For full-time employees: tuition reimbursement.
For full-time employees: elder care assistance.
For full-time employees: pet insurance and other benefits.
Bilingual differential pay per hour for bilingual Spanish.