Case Managers

The Jewish Board•New York, NY

About The Position

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community as independently as possible. Staff use a non-judgmental, harm-reduction approach to help residents develop independent living skills and pursue personalized recovery goals, guided by stable housing, cultural competence, an anti-racist lens, and respect for each individual’s dignity and journey. The Case Manager is the most senior level of direct care staff in the Jewish Board’s supportive housing programs. The role carries a caseload, including the most complex clients and a larger caseload than case associates and case assistants, and provides person-centered support to help residents live in the community as independently as possible. The Case Manager coordinates services, completes required documentation, supports resident safety and well-being, and collaborates with residents, colleagues, and community providers.

Requirements

Experience working with individuals living with serious mental illness, substance use disorders, or trauma.
Bachelor of Arts (BA) or Bachelor of Science (BS) degree.
In-depth understanding of how mental illness, substance use disorders, or trauma can affect individuals’ lives in the community.
Knowledge of local and state health and human services systems and how to navigate them.
Understanding of the stabilization and recovery process.
Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness.
Compassion and respect for vulnerable individuals; patience and empathy for people on their recovery journeys.
Openness to an anti-racist approach, continuous learning, and applying that learning in work with a diverse resident population.
Ability to remain calm in potentially stressful situations.
Clear verbal and written communication, active listening, and respectful engagement with residents.
Ability to assess, initiate, and complete tasks independently; contribute to organizational and team goals; and pursue professional development opportunities.
Cultural sensitivity and professional, respectful interactions with colleagues and residents.
Ability to analyze situations objectively and independently generate or research solutions.
Attention to detail, adherence to standard operating procedures, and consistent high-quality work.
Ability to collaborate with teams, model teamwork, and respond appropriately to constructive feedback.
Effective time management, deadline adherence, prioritization of multiple and complex demands, and flexibility.
Ability to identify potential crises, remain calm during a crisis, and use or learn crisis de-escalation skills.
Good judgment in managing risk and resident safety, including recognizing when to involve a supervisor or higher authority.
Familiarity with Microsoft Office applications, including Excel, Word, and PowerPoint, and ability and willingness to learn new systems and software.
Ability to travel to residents’ apartments or escort residents in the community.
Ability to lift 25 pounds and manage stairs in walk-up buildings as needed.

Nice To Haves

At least one year of experience in Human Services.
Valid driver’s license and willingness to drive an agency van.

Responsibilities

Carry a caseload and engage residents in person-centered, collaborative service planning, including the most complex clients and a larger caseload than case associates and case assistants.
Ensure service plans are completed and signed by residents in accordance with regulatory guidelines and standards.
Assess independent living skills using a detailed functional assessment tool or support residents in self-assessment.
Support residents in meeting individual goals, including progress toward independent medication management through appropriate person-centered interventions.
Advocate for residents with service providers, taking health disparities and systemic racism into account.
Interpret and explain agency policies and procedures to residents.
Run resident support groups, as needed.
Participate in monthly collaborative walk-throughs of units or apartments with residents.
Escort residents to appointments as needed and facilitate monthly roommate meetings when appropriate.
Assist residents with physically demanding tasks, such as carrying groceries, laundry, and household items; heat fully cooked foods on occasion.
Resolve crises, de-escalate situations that threaten resident comfort or well-being, and create management plans to improve safety and prevent recurring crises.
In congregate settings, conduct program safety rounds and wellness checks as necessary.
Provide services within program regulations and the agency’s mission.
Complete timely documentation of resident interactions, including assessments, service plans, progress, and informational notes; ensure progress notes meet monthly billing requirements when necessary.
File incident reports as appropriate.
Link residents to community-based treatment and collaborate with service providers to coordinate services.
Participate in planning and executing special and holiday events, staff meetings, and trainings.
Travel to off-site meetings and trainings as needed.
Participate in intake, assessment, discharge, and follow-up conferences; may lead case presentations in these settings or in high-risk case meetings.