Case Manager II or Sr. Case Manager - Employment

The Catholic Diocese of Arlington•Manassas, VA

6d•$25 - $28•Hybrid

About The Position

Catholic Charities Diocese of Arlington’s Migration and Refugee Services seeks a Refugee Social Services Employment Case Manager II or Senior Case Manager to help refugees and other ORR-eligible clients achieve self-sufficiency through employment and integration into their resettlement communities. The position supports clients under the Refugee Social Services Program and is responsible for meeting the outcome goals and contractual requirements of a state-funded grant. Funding is for FY27, and the position is contingent on grant funding. The Case Manager provides culturally and linguistically appropriate, client-centered, trauma-informed services. Core work includes conducting intakes and assessments, creating self-sufficiency and employment plans with clients, connecting clients with jobs and support services, preparing them to enter and progress in the workforce, and helping them access ESL and short-term vocational or professional training. The position also monitors client participation and progress, maintains eligibility records and case files, documents services and employment in agency and state systems, and supports accurate billing and reporting. The Senior Case Manager performs all Case Manager II duties and additionally develops employer and training-provider partnerships, leads work-readiness training and client orientation, coordinates weekly on-site meetings with employment volunteers and interns, and conducts quality assurance reviews with the QA team. The role also educates clients and employers about work documentation requirements and refers clients for adjustment-of-status and naturalization services. The position is based at primary offices in Alexandria, Manassas, and Fredericksburg. It is 40 hours per week, non-exempt, with one day of hybrid telework on Fridays after 90 days of training. The position reports to the Associate Director and may involve irregular hours and transporting clients in agency vehicles.

Requirements

Effective communication skills in English.
Ability to learn tasks and procedures, follow processes, work independently, and make timely decisions within a workflow.
Ability to communicate and interact professionally and compassionately with people from diverse cultural, geographic, and economic backgrounds.
Ability to build cooperative, positive relationships with staff and clients.
Ability to help clients solve difficult problems under pressure.
Knowledge of social services policies and practices in the counties and localities where clients are resettling.
Flexibility to work irregular hours.
Fluency with Microsoft Word and Office products, database entry, and other relevant software.
Valid U.S. driver’s license, a good driving record including at least three positive points on the Virginia Motor Vehicle Record, and at least three years of driving experience.
Case Manager II: Associate degree with 3–5 years of experience, or a bachelor’s degree in a social services field preferred.
Case Manager II: One to two years of experience in workforce development, education, case management, or human services required.
Senior Case Manager: Associate degree with over five years of experience, or a bachelor’s degree in a social services field preferred.
Senior Case Manager: Three or more years of experience in workforce development, education, case management, or human services required.
Previous direct work experience in a culturally diverse environment required for either role.

Nice To Haves

Previous direct work experience in refugee resettlement is preferred.
A bachelor’s degree in a social services field is preferred.

Responsibilities

Provide culturally and linguistically appropriate, client-centered, trauma-informed support to newly arrived refugees and ORR-eligible populations.
Conduct intakes, assessments, and program orientations according to Ministry standards.
Develop Family Self-Sufficiency Plans and individual employment plans in consultation with clients.
Connect clients with job opportunities and refer them to support services that address barriers to self-sufficiency.
Prepare clients for entering and progressing in the workforce through a continuum of services.
Enroll job seekers in ESL classes and assist them with vocational and professional short-term training.
Educate clients about community resources and make appropriate referrals.
Manage training-related billing, invoices, and payment tracking according to Agency standards.
Maintain client eligibility documentation, enter and update client data in agency databases, and document services in case notes and the Virginia Newcomer Information System (VNIS).
Monitor client attendance, participation, and progress in training; address barriers to participation and completion.
Document training progress and outcomes in required platforms and maintain accurate client files and data for monitoring, audits, and funder reporting.
Document clients’ employment in agency and state databases.
For the Senior Case Manager role, develop employer and training-provider partnerships.
For the Senior Case Manager role, host weekly on-site meetings with employment service volunteers and interns and report on intakes, placements, and case progress.
For the Senior Case Manager role, educate clients and employers about legal work-documentation requirements and refer clients for adjustment-of-status and naturalization services.
For the Senior Case Manager role, conduct quality assurance reviews of intakes, case files, and VNIS entries in coordination with the QA team.
For the Senior Case Manager role, lead client work-readiness training and orientation.
Attend supervision meetings and case consultations and contribute to crisis-mitigation strategies.
Follow Agency policies and procedures and uphold Catholic social teaching in the workplace.
Perform other job-related duties as assigned.
Provide transportation for clients in agency vehicles as required.