Education & Employment Case Manager

Urban Peak Denver•Denver, CO

About The Position

Under the supervision of the Support Services Program Manager, the Education & Employment Case Manager supports one-to-one education programming throughout Urban Peak and works with Program Case Management and the Education & Employment Coordinator to meet youths’ education and employment needs. The role includes GED preparation and tutoring, support with high school re-enrollment and coursework, classroom support, and serving as a direct contact for education community partners working with youth at Urban Peak. The case manager develops education and employment plans, supports career goals, and connects youth with resources, agencies, and Urban Peak departments. The position provides ongoing support, mentoring, and job coaching; facilitates education and employment hours; coordinates floor programming; and works assigned shelter floor and milieu shifts. The case manager collaborates with staff and service providers on youth plans and goals, supports safe and effective program delivery, collects and enters client documentation and service data, and performs other duties as assigned. The position requires local travel and may involve representing Urban Peak at external meetings and events. Urban Peak serves youth ages 12 through 24 who are experiencing homelessness or are at imminent risk of homelessness. Its services are grounded in trauma-informed care and Positive Youth Development, with a commitment to providing a safe and inclusive community.

Requirements

One of the following qualification pathways: a master’s degree in social work, psychology, child development, education, or counseling and at least two years of treatment-oriented or case management experience; a bachelor’s degree in behavioral science, human services, education, counseling, or a related field and three years of experience working with children or youth; or five years of full-time experience with homeless or runaway youth.
Ability to connect with, work effectively with, and communicate in a culturally responsive manner with a diverse youth population.
Understanding of trauma-informed care and harm-reduction principles and ability to implement these approaches.
Ability to manage multiple tasks and adjust priorities in response to agency and client needs, including in environments with interpersonal conflict and chaos.
Ability to collect data accurately and promptly and maintain accurate, thorough client files; the position uses Salesforce.
Ability to function as a member of an interdisciplinary team and work with collaborating agencies.
Team orientation and ability to coordinate with departments and staff.
Commitment to equity, trauma-informed care, and positive youth development.
Computer proficiency and experience with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Ability to travel locally and represent Urban Peak at external meetings and events.
Must be insurable as a driver on Urban Peak’s auto liability policy to conduct agency business or transport youth in an Urban Peak vehicle or an approved personal vehicle.
Ability to pass federal and state background checks.
Ability to pass pre-employment TB screening and physical examination.
Provide proof of education: high school diploma or official transcripts.

Nice To Haves

Teaching or counseling experience is preferred.
Lived experience reflective of the youth Urban Peak serves is encouraged but not required.
Ability to communicate in a second language verbally and in writing is desired but not required; languages common in the Denver Metro area are noted.
Support for lateral growth through training and mentorship is offered.

Responsibilities

Support GED preparation, secondary education, and post-secondary pursuits, including tutoring, assessment, classroom activities, and homework support.
Serve as a point of contact for Urban Peak youth enrolled in local high schools and maintain connections with local post-secondary institutions in collaboration with the Education Coordinator.
Assist youth with post-secondary admission and financial aid documents and with preparation for succeeding in post-secondary education.
Support classroom volunteers and tutors and collaborate with community partners in program delivery.
Collaborate with the coordinator on employment events, including employer meet-and-greets, job shadows, job tours, and job or learning fairs.
Create and manage soft-skills workshops and oversee training participants’ responsibilities, professional development, and skills assessment processes.
Set and maintain training and job-search hours and check in with employed youth.
Recruit and engage youth in education and employment programming; assist with job-search skills, applications, professional portfolios, career exploration, and employment prerequisites.
Help ensure client safety and provide appropriate services in a safe, positive environment during assistance hours.
Maintain education and employment partnerships and assist full-time and classroom volunteers.
Collect, enter, and evaluate data related to education activities, and keep the Education & Employment Coordinator informed of relevant issues, needs, trends, and unusual circumstances.
Build relationships with youth and obtain their education histories; complete assessments as needed.
Coordinate with Urban Peak staff and service providers to help youth meet education goals, track progress, revise plans, and provide support and accountability.
Provide guidance based on trauma-informed care and positive youth development principles.
Market programming to youth, staff, and external partners and encourage youth participation.
Act as a positive role model and attend required training, staff meetings, and client reviews.
Work assigned shelter floor and milieu shifts and support other Urban Peak programs to connect youth with education programming.
Develop individual education and employment case plans and coordinate with relevant staff, agencies, and partners.
Facilitate education and employment hours as needed, provide mentoring and job coaching, coordinate floor programming, and perform other assigned duties.

Benefits

100% employer-paid medical and dental plans, with buy-up plans available
Vision plan
Flexible spending plan for health and dependent care
Accident coverage, critical care and hospitalization coverage, and ancillary plan
Employer-paid basic life and AD&D insurance
Employee voluntary life insurance
Employer-paid short-term and long-term disability
Colorado Paid Family and Medical Leave private plan, with employee/employer contributions split 50/50
403(b) retirement plan with 2% agency match
Employer-paid RTD Eco Pass
10 paid holidays
48 hours of paid sick time
120 hours of vacation to start, accrued
Employee assistance program
Second-language pay differential
Staff support for lateral growth through training and mentorship