Employment Readiness & Placement Case Manager

Nationalities Service Center • Philadelphia, PA

3d • $48,000 - $50,000 • Hybrid

About The Position

The Employment Case Manager provides case management and employment-related support services to ORR-eligible clients and eligible family members enrolled in NSC’s employment programs. The role assesses client needs and program eligibility, develops individualized service plans, coordinates referrals, monitors progress, and helps clients pursue employment and self-sufficiency goals. The position collaborates with internal staff, clients, community partners, service providers, and other stakeholders while maintaining accurate client records, protecting confidential information, and following agency policies, program requirements, and funder guidelines.

The role reports to the Associate Director of Economic Self-Sufficiency & Education and participates in departmental and agency initiatives. The position description identifies a hybrid arrangement of two office days and three remote days per week, but also describes the opening as full-time and based in NSC’s Philadelphia office, with potential for hybrid work as team needs allow. Regular hours are Monday through Friday, 9:00 a.m. to 5:00 p.m.; occasional evening and weekend work is required. Local travel within NSC’s service area may be required.

Requirements

• At least two years of experience in case management, social work, or a related field.
• A bachelor’s degree from an accredited college or university, or at least two years of relevant experience in a related field.
• Knowledge of community resources, public benefits, and relevant social, legal, and policy issues affecting refugees, immigrants, and other eligible populations.
• Knowledge of case management practices, including eligibility determination, needs assessment, service planning, referrals, follow-up, and documentation.
• Proficiency using computers and common software applications, including Microsoft Office, spreadsheets, and electronic databases.
• Clear and professional verbal and written communication skills.
• Ability to engage clients, conduct interviews, identify service needs, and support clients in working toward established goals.
• Ability to organize and prioritize work, manage competing responsibilities, and meet deadlines.
• Ability to collaborate with colleagues and external partners.
• Effective advocacy, client engagement, and educational presentation skills.
• Cultural responsiveness and ability to work respectfully with people from diverse backgrounds.
• Ability to maintain professional boundaries and protect confidential client and agency information.
• Ability to work occasional evenings and weekends; local travel within NSC’s service area may be required.

Nice To Haves

• Experience working with refugee and immigrant communities.
• Experience serving underserved and diverse populations, particularly individuals and families with limited financial resources.
• Familiarity with trauma-informed practices.
• Bilingual or multilingual skills, particularly in Dari, Pashto, Swahili, Arabic, Ukrainian, Spanish, and/or French.

Responsibilities

• Manage an assigned caseload in accordance with program requirements, performance expectations, and service quality standards.
• Conduct eligibility screenings, enrollments, needs assessments, and individualized service planning; make referrals to address client needs and employment barriers.
• Communicate regularly with assigned clients to monitor progress, follow up, address service needs, and support achievement of established goals.
• Coordinate client services with family members, resettlement and government agencies, educational institutions, utility and healthcare providers, and community organizations as appropriate.
• Collaborate with the employment team to support job placement, employment retention, and progress toward self-sufficiency.
• Maintain accurate, complete, and timely case files and service documentation in accordance with agency policies and funder requirements.
• Enter and maintain client information in agency and funder databases, including Apricot, ClientTrack, and USCRI Data, as applicable.
• Complete required reports, documentation, and data submissions by established deadlines.
• Provide transportation assistance and accompany clients to appointments when necessary.
• Provide day-to-day guidance to interns and coordinate assigned tasks and activities as needed.
• Participate in departmental, agency, community, and provider meetings relevant to assigned responsibilities.
• Conduct outreach and client engagement to support program enrollment and service access, including community events and relationship-building with relevant organizations.
• Attend required trainings, workshops, webinars, and professional development activities related to program requirements, case management, client services, and compliance.
• Follow security procedures for handling, storing, and protecting confidential and sensitive information.
• Complete relevant staff communications and special projects, and perform other duties consistent with the position’s scope and applicable agreements.

Benefits

• Generous vacation and sick leave
• Paid sabbatical leave
• Summer hours
• 77% employer-paid health, dental, and vision coverage
• Short-term disability, long-term disability, and life insurance
• 403(b) with an employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level