Education & Employment Case Manager

Urban Peak Denver•Denver, CO

About The Position

The Education & Employment Case Manager supports one-to-one education programming throughout Urban Peak and collaborates with program case management and the Education & Employment Coordinator to address youth education and employment needs. The role develops education and employment case plans, supports GED preparation and tutoring, helps youth re-enroll in high school, provides homework and classroom support, and serves as a contact for education community partners working with youth at Urban Peak. The position develops individual employment plans and works with youth, other agencies, and Urban Peak departments to identify and pursue career goals. It provides mentoring, job coaching, employment and education programming, skills-development resources, and job-readiness support. The role also includes assigned shelter floor shifts, coordinating floor programming, program facilitation with attention to safety, collaboration on youth service plans, client documentation and data entry, and other duties as assigned. The case manager builds supportive relationships with youth and applies trauma-informed care and positive youth development principles. They support educational and career progress through assessments, planning, follow-up, referrals, workshops, job-search assistance, and coordination with staff and community partners. Administrative responsibilities include maintaining partnerships, supporting volunteers, collecting and evaluating program data, and keeping the Education & Employment Coordinator informed of relevant issues and trends. The position pays $24.50 per hour. The schedule is Monday 7:00 a.m.–3:00 p.m. and Tuesday through Friday 8:00 a.m.–4:00 p.m. The role requires working three holidays per year and three on-call shifts per year. The application deadline is November 30, 2026.

Requirements

One of the following qualification pathways: a master’s degree in social work, psychology, child development, education, or counseling and at least two years of treatment-oriented or case-management experience; a bachelor’s degree in behavioral science, human services, education, counseling, or a related field and at least three years of experience working with children or youth; or five years of full-time experience with homeless or runaway youth.
Ability to connect with, work effectively with, and communicate in a culturally responsive manner with a diverse youth population.
Understanding of trauma-informed care and harm-reduction principles and ability to implement these approaches.
Ability to manage multiple tasks and reprioritize according to agency and client needs in an environment that may include interpersonal conflict and chaos.
Ability to collect data accurately and promptly and maintain accurate, thorough client files; the position uses Salesforce.
Ability to work as part of an interdisciplinary team and with collaborating agencies.
Team orientation and ability to coordinate with multiple departments and staff.
Commitment to equity, trauma-informed care, and positive youth development.
Computer proficiency and experience with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Ability to travel locally and represent Urban Peak at external meetings and events.
Must be insurable under Urban Peak’s auto liability policy to conduct agency business or transport youth using an Urban Peak vehicle or an approved personal vehicle.
Ability to pass federal and state background checks.
Ability to pass pre-employment TB screening and physical examination.
Provide proof of education, such as a high school diploma or official transcripts.

Nice To Haves

Experience in teaching or counseling is preferred.
Lived experience reflective of the youth served is encouraged but not required.
Ability to use a second language in written and verbal communication is desired, particularly languages common in the Denver Metro area.

Responsibilities

Provide support for GED preparation and secondary and post-secondary education pursuits.
Serve as a point of contact for Urban Peak youth enrolled in local high schools.
Attend education classroom hours and support classroom activities and operations.
Conduct assessments and tests, plan GED preparation, give presentations, and tutor students in GED subjects.
Support secondary students with homework, scheduling, and access to school services.
Help youth access and submit post-secondary admission and financial aid documents and prepare for success in post-secondary institutions.
Maintain connections with local post-secondary institutions in collaboration with the Education Coordinator.
Support classroom volunteers and tutors and collaborate with on-site community partners in program delivery.
Collaborate with the coordinator on employment events, including employer meet-and-greets, job shadows, job tours, and job or learning fairs.
Develop and manage soft-skills workshops and oversee training participants’ responsibilities, professional development, and skills assessment processes.
Set training and job-search hours and check in with employed youth.
Recruit and engage youth in education and employment programming.
Maintain youth safety and a safe, positive environment during open assistance hours.
Help youth develop job-search skills, complete applications, build professional portfolios, explore careers, and meet requirements for employment goals.
Collaborate across Urban Peak programs to support youth entering the workforce.
Maintain internal education and employment partnerships and assist full-time and classroom volunteers.
Collect, enter, and evaluate data about education-related activities.
Keep the Education & Employment Coordinator informed of problems, concerns, needs, trends, and unusual circumstances in a timely manner.
Build relationships with youth and support their social, emotional, and intellectual development.
Obtain youth education histories and complete assessments as needed.
Collaborate with Urban Peak staff and service providers to help youth achieve education goals.
Follow up with youth and staff on education goals, track progress, revise plans, and provide support and accountability.
Provide guidance based on trauma-informed care and positive youth development principles.
Promote programming to youth, staff, and external partners and recruit youth to participate.
Serve as a positive role model and attend required training, staff meetings, and client reviews.
Work milieu shifts and support other Urban Peak programs to connect youth with education programming.
Develop education and employment case plans and individual employment plans.
Coordinate shelter floor shifts and floor programming as assigned.
Facilitate education and employment hours and program activities as needed, accommodating youth and staff safety.
Provide ongoing support, mentoring, and job coaching and connect youth with resources to develop skills.
Coordinate with other Urban Peak staff on youth service plans and goals and collect and enter client documentation and service data.
Perform other duties as assigned or needed.

Benefits

100% employer-paid medical and dental plans, with buy-up plans available.
Vision plan.
Flexible Spending Plan for health and dependent care.
Accident coverage and critical care and hospitalization ancillary plan.
Employer-paid basic life and AD&D insurance.
Employee voluntary life insurance.
Employer-paid short-term and long-term disability.
Colorado Paid Family and Medical Leave private plan, with employee and employer costs split 50/50.
403(b) retirement plan with 2% agency match.
Employer-paid RTD Eco Pass.
10 paid holidays.
48 hours of paid sick time.
120 hours of vacation to start, accrued.
Employee Assistance Program.
Second-language pay differential.
Staff support for lateral growth through training and mentorship.