Case Manager - Employment Specialist

BestCare Treatment Services•Prineville, OR

About The Position

The Case Manager coordinates services and benefits for individuals admitted to the crisis stabilization program, builds relationships with clients and community providers, manages data related to contract metrics and program outcomes, and provides direct clinical services, including periodic substance-use assessments, to support crisis stabilization. The role works closely with the Mental Health Team and is primarily attached to BestClub Adult Mental Health Consumer Center, though case management may also be assigned to clients who are not BestClub participants. The Case Manager helps clients access resources and benefits, pursue treatment-plan goals, coordinate behavioral, primary, and dental care, and engage with community services. The position may include transportation, home visits and welfare checks, follow-up after hospitalization, group activities, clinical documentation and billing, and—after appropriate training—Social Security payee services. The role also participates in training and helps orient and train newer staff. The position requires a bachelor's degree in a behavioral science field, or an associate's degree in behavioral science plus four years of demonstrated social-services or counseling work. Experience with individuals with severe and persistent mental illness is required. Individuals in recovery from substance-use disorder must have maintained continuous recovery for the two years preceding hire. A QMHA-I certificate is required, or the candidate must be eligible to register for QMHA-R within one week of hire and obtain certification within six months. A valid Oregon driver's license, or ability to obtain one upon hire, and eligibility for the organization's auto liability coverage are also required. English/Spanish bilingual ability is preferred.

Requirements

Bachelor's degree in behavioral science (such as Psychology, Social Work, or Behavioral Sciences, or a related field), or an associate's degree in behavioral science plus four years of demonstrated work in social services or counseling.
Experience working with individuals with severe and persistent mental illness (SPMI).
For individuals in recovery from substance-use disorder, continuous recovery for the two years preceding hire.
QMHA-I certificate, or eligibility to register for QMHA-R within one week of hiring and obtain certification within six months.
Valid Oregon driver's license or ability to obtain one upon hire.
Must be insurable under the organization's auto liability coverage policy; minimum age 21 and no Type A violations in the past three years or three or more Type B violations.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Coordinate services and benefits for individuals admitted to the crisis stabilization program.
Track compliance with contract metrics and program outcomes.
Provide direct clinical services, including periodic substance-use assessments.
Work as a member of the treatment team on the Mental Health Team.
Help clients access resources, benefits, and entitlement programs.
Support clients in achieving goals and objectives in their treatment plans (ISSP/Individual Services & Support Plan).
Build and maintain collaborative relationships with community partners, including public and social services, justice, public health, and primary and dental care providers.
Help clients in the ACT-Assertive Community Treatment program complete their Personal Recovery Plan under the direction of the mental health clinician.
After appropriate training, provide Social Security payee services on behalf of BestCare to clients approved for Social Security disability.
Provide client transportation when appropriate and under the direction of the mental health clinician or MH clinical supervisor.
Conduct or participate in client home visits and welfare checks when appropriate, in coordination with the mental health clinician or MH clinical supervisor.
Stay connected with clients following hospitalization and engage them promptly in community mental health services after discharge.
Participate in, co-facilitate, or lead psycho-educational, skill-development, anger-management, art, or other groups when appropriate and under the mental health clinician's direction.
Maintain timely clinical documentation in client files in the EHR system and comply with agency timelines and regulatory standards; complete documentation daily when possible and within 72 hours of client services at the latest.
Complete billing and encounter documentation as part of the clinical role.
Help facilitate and coordinate services at BestClub Adult Mental Health Consumer Center; provide case management to other mental health clients when assigned.
Participate in agency, state, regional, and other training relevant to the position.
Model appropriate counselor behavior and help train and orient new staff.
Demonstrate compassion and help engage clients in mental health treatment services.
Perform other related duties as assigned.