Case Manager II or Sr. Case Manager - Employment

The Catholic Diocese of Arlington•Manassas, VA

6d•$25 - $28•Hybrid

About The Position

Catholic Charities Diocese of Arlington’s Migration and Refugee Services is hiring for Refugee Support Services (RSS) employment case management at the Case Manager II or Senior Case Manager level. The role assists refugees and other Office of Refugee Resettlement (ORR)-eligible clients in becoming self-sufficient through employment and integration into their resettlement communities. It is responsible for meeting the outcome goals and contractual requirements of a state-funded grant. The position is funded for FY27 and is contingent on grant funding. The position is based in Alexandria, Manassas, and Fredericksburg. It is 40 hours per week, non-exempt, with one hybrid telework day on Fridays after 90 days of training. The hourly rate range is $25.35–$28.32. The position reports to the Associate Director. The Case Manager II provides culturally and linguistically appropriate, client-centered, trauma-informed support; conducts intake, assessment, and orientation; develops self-sufficiency and employment plans; connects clients with employment, training, ESL classes, and other supports; and maintains required documentation and client records. The Senior Case Manager performs these duties and additionally develops employer and training-provider partnerships, leads work-readiness training, coordinates employment service volunteers and interns, and supports quality assurance activities. The role also includes regular supervision and case consultations, crisis mitigation, compliance with agency policies and procedures, and willingness to uphold Catholic social teaching in the workplace. Client transportation in agency vehicles may be required.

Requirements

Effective communication skills in English.
Ability to learn tasks and procedures, follow processes, work independently, and make timely decisions within a workflow.
Ability to communicate and interact professionally and compassionately with people from diverse cultural, geographic, and economic backgrounds.
Ability to build cooperative, positive relationships with staff and clients.
Ability to help clients solve difficult problems under pressure.
Knowledge of social services policies and practices in the counties and localities where clients are resettling.
Flexibility to work irregular hours.
Fluency with Microsoft Office products, database entry, and other relevant software.
Valid U.S. driver’s license, a good driving record including at least 3 positive points on the Virginia Motor Vehicle Record, and at least three years of driving experience.
Willingness to transport clients in agency vehicles.
Case Manager II: Associate degree and 3–5 years’ experience, or a bachelor’s degree in a social services field preferred.
Case Manager II: One to two years of experience in workforce development, education, case management, or human services required.
Senior Case Manager: Associate degree with over five years’ experience, or a bachelor’s degree in a social services field preferred.
Senior Case Manager: Three or more years of experience in workforce development, education, case management, or human services required.
Previous direct work experience in a culturally diverse environment is required; refugee resettlement experience is preferred.

Nice To Haves

Bachelor’s degree in a social services field.
Previous direct experience in refugee resettlement.

Responsibilities

Provide culturally and linguistically appropriate, client-centered, trauma-informed support to newly arrived refugees and ORR-eligible populations.
Conduct client intake, assessment, and program orientation in accordance with ministry standards.
Develop Family Self-Sufficiency Plans and individual employment plans in consultation with employable adult clients.
Connect clients with job opportunities and refer them to support services that address barriers to self-sufficiency.
Prepare clients to enter and progress in the workforce through a continuum of services.
Enroll job seekers in ESL classes and assist with vocational and professional short-term training.
Educate clients about community resources and make appropriate referrals.
Manage training-related billing, invoices, and payment tracking in accordance with agency standards.
Maintain client eligibility documentation and accurately enter and update data in agency databases, case notes, and the Virginia Newcomer Information System (VNIS).
Monitor client attendance, participation, and progress in training; address barriers to participation and completion.
Document training progress and outcomes in required platforms and maintain accurate files and data for monitoring, audits, and funder reporting.
Document clients’ employment in agency and state databases.
For the Senior Case Manager role, develop employer and training-provider partnerships.
For the Senior Case Manager role, host weekly on-site meetings with employment service volunteers and interns and report on intakes, placements, and case progress.
For the Senior Case Manager role, educate clients and employers about work-related legal documentation and refer clients for adjustment of status and naturalization.
For the Senior Case Manager role, conduct quality assurance and internal monitoring and audits of intakes, case files, and VNIS entries in coordination with the QA team.
For the Senior Case Manager role, take the lead in training and orienting clients in work readiness.
Attend regular supervision meetings and case consultations and contribute to crisis mitigation strategies.
Follow agency policies and procedures and uphold Catholic social teaching in the workplace.
Perform other job-related duties as assigned.