Case Manager II or Sr. Case Manager - Employment

Catholic Charities•Manassas, VA

5d•Hybrid

About The Position

The Refugee Social Services Employment Case Manager with Catholic Charities Diocese of Arlington’s Migration and Refugee Services assists refugees and other ORR-eligible clients in becoming self-sufficient through employment and integration into their resettlement communities. The role provides culturally and linguistically appropriate, client-centered, trauma-informed services and is responsible for meeting the outcome goals and contractual requirements of a state-funded grant. The position is funded for FY27 and is contingent on grant funding. The Case Manager II provides intake, assessment, and program orientation; develops Family Self-Sufficiency Plans and individual employment plans; connects clients with employment opportunities and support referrals; and prepares clients to enter and progress in the workforce. The role also enrolls job seekers in ESL classes, assists with vocational and professional short-term training, and monitors participation and progress. It maintains eligibility documentation, client records, case notes, database entries, billing and payment records, and required state and agency reporting. The Senior Case Manager performs all Case Manager II duties and additionally develops employer and training-provider partnerships, hosts weekly on-site meetings with employment volunteers and interns, reports on intakes, placements, and case progress, provides work-readiness training, and performs quality assurance reviews of intakes, case files, and state-system entries. The Senior Case Manager also educates clients and employers about employment documentation requirements and refers clients for adjustment-of-status and naturalization services. The position is based at the Alexandria, Manassas, and Fredericksburg offices. It is 40 hours per week, non-exempt, with one hybrid telework day on Fridays available after 90 days of training. The role may require irregular hours and transportation of clients in agency vehicles.

Requirements

Effective communication skills in English.
Ability to learn new tasks and procedures, follow processes, complete tasks independently, and make timely workflow decisions.
Ability to communicate and interact professionally and compassionately with people from diverse cultural, geographic, and economic backgrounds.
Ability to build cooperative, positive relationships with staff and clients.
Ability to help clients solve difficult problems under pressure.
Knowledge of social services policies and practices in the counties and localities where clients are resettling.
Flexibility to work irregular hours.
Fluency with Microsoft Office products, database entry, and other relevant software.
Valid U.S. driver’s license, good driving record including at least 3 positive points on the Virginia Motor Vehicle Record, and at least three years of driving experience.
Willingness to transport clients in agency vehicles.
Case Manager II: Associate degree with 3–5 years of experience, or a bachelor’s degree in a social services field preferred.
Case Manager II: 1–2 years of experience in workforce development, education, case management, or human services required.
Senior Case Manager: Associate degree with over 5 years of experience, or a bachelor’s degree in a social services field preferred.
Senior Case Manager: Three or more years of experience in workforce development, education, case management, or human services required.
Previous direct work experience in a culturally diverse environment required.

Nice To Haves

Experience in refugee resettlement is preferred.
A bachelor’s degree in a social services field is preferred.

Responsibilities

Provide culturally and linguistically appropriate, client-centered, trauma-informed support to newly arrived refugees and ORR-eligible populations.
Conduct intake, assessment, and program orientation in accordance with Ministry standards.
Develop Family Self-Sufficiency Plans and individual employment plans in consultation with clients.
Connect refugees with job opportunities and refer them to support services that address barriers to self-sufficiency.
Prepare clients to enter and progress in the workforce through a continuum of services.
Enroll job seekers in ESL classes and assist with vocational and professional short-term training.
Educate clients about community resources and make appropriate referrals.
Manage training-related billing, invoices, and payment tracking in accordance with Agency standards.
Maintain client eligibility documentation and accurately enter and update client data in agency databases.
Document services in case notes and in the State of Virginia Newcomer Information System (VNIS).
Monitor client attendance, participation, and training progress; address barriers to participation and completion.
Document training progress and outcomes in all required platforms.
Maintain accurate client files and data for internal monitoring, audits, and funder reporting.
Document clients’ employment in Agency and State databases.
Develop employer and training-provider partnerships (Senior Case Manager).
Host weekly on-site meetings with employment service volunteers and interns (Senior Case Manager).
Report on intakes, placements, and case progress (Senior Case Manager).
Educate clients and employers about work-related legal documentation and refer clients for adjustment of status and naturalization (Senior Case Manager).
Coordinate quality assurance reviews of intakes, case files, and VNIS entries with the QA team (Senior Case Manager).
Lead work-readiness training and orientation for clients (Senior Case Manager).
Attend regular supervision meetings and case consultations and contribute to crisis-mitigation strategies.
Follow Agency policies and procedures and uphold Catholic social teaching in the workplace.
Perform other job-related duties as assigned.