Copy of Case Manager - DSP

Mission Action • San Francisco, CA

2h

About The Position

Mission Action is hiring a full-time, non-exempt Case Manager for its DSP program. The position reports to the Program Manager and pays $28 per hour. The Case Manager supports clients at the site through intake, documentation, data entry, wellness checks, care coordination, crisis intervention, and conflict resolution, while coordinating with Mission Action and city staff. The role is carried out in accordance with the organization’s mission, values, and commitments to diversity, equity, and inclusion, restorative justice, trauma-informed work, and language justice.

Requirements

• Demonstrated ability to perform all essential duties and responsibilities of the position.
• Strong word-processing and computer skills, including knowledge of Microsoft Word and Excel.
• Well organized, efficient, highly motivated, and able to handle multiple tasks, work under pressure, and take initiative.
• Ability to work independently and as part of a team.
• Experience working with low-income, immigrant, and monolingual Spanish-speaking communities.
• Ability to approach work from a trauma-informed lens.
• Strong commitment to serving low-income and underserved communities.

Nice To Haves

• Fluency in Spanish, including the ability to provide written translation of documents, is strongly preferred.

Responsibilities

• Complete client intake assessments and required documentation for all new site clients.
• Enter data daily into RTZ and OneSystem in accordance with contract requirements.
• Report on Slack and review site care coordination, keeping the site manager informed.
• Conduct client wellness checks to help ensure the safety and well-being of clients onsite.
• Provide care coordination, crisis intervention, and conflict resolution with clients.
• Collaborate with Mission Action staff and city staff to support effective coordination and site operations.
• Conduct business in accordance with the Mission Action Employee Handbook, using sound judgment and serving the best interests of the agency and community.
• Work within the agency’s mission, vision, values, theory of change, and commitments to diversity, equity, and inclusion, restorative justice, trauma-informed work, and language justice.
• Treat each community member with respect and dignity.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Long-term disability insurance
• Life insurance
• Flexible spending account
• Commuter benefits
• Paid holidays
• Paid sick leave
• Generous vacation, including Summer Recess and Winter Recess
• 401(k) with employer matching

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed