Case Manager (Greater Boston)

VITRA Health • Boston, MA

1d • Onsite

About The Position

Vitra Health is seeking a Case Manager to provide nonclinical support to clients and caregivers, including education on health maintenance and prevention, help navigating healthcare management, and assistance accessing community resources. This field-based role has a consistent caseload and focuses on building rapport with clients and caregivers and supporting clients to remain safely in their homes.

The Case Manager conducts assessments and home visits, collaborates with nursing and multidisciplinary care teams on care plans and discharge planning, and helps clients connect with healthcare and community services. The role requires travel within the assigned region and completion of required documentation. The Case Manager also promotes customer service, quality care, and Vitra Health’s mission and values.

Requirements

• Bachelor’s degree in human services, public health, or another related field.
• At least two years of recent experience in direct care of elders or adults with disabilities.
• Willingness to travel within the assigned region.
• Valid driver’s license and reliable transportation.
• Comprehensive knowledge of case management principles, healthcare management, and reimbursement.
• Strong communication, documentation, and organizational skills.
• Solution-oriented approach and ability to multitask.
• CPR certification or willingness to obtain it.

Nice To Haves

• Fluency in English and a second language is strongly preferred.
• Experience in case management, behavioral health, social services, and/or as a community health worker.

Responsibilities

• Complete intake, annual assessment, and admission visits with nursing.
• Conduct monthly in-home visits, educate caregivers, and assess psychosocial and environmental changes.
• Conduct semi-annual visits with nursing to review and update plans of care and goals, assess the qualified setting, and review caregiver communication tools.
• Assist clients with obtaining information and accessing healthcare and community services.
• Participate in multidisciplinary care plan creation and review, as well as discharge planning.
• Address concerns about the client’s environment and changes in psychosocial status.
• Participate in multidisciplinary team meetings and collaborate to address client needs.
• Complete required documentation in accordance with regulations and communicate professionally with clients, primary care providers, and other healthcare providers when necessary.
• Perform other duties within the scope of practice as assigned by management.
• Foster a culture of customer service and commitment to quality care.
• Represent Vitra Health as a brand ambassador, reflecting its mission and values.

Benefits

• Employer-sponsored health insurance with a generous employer match.
• Dental and vision benefits.
• Supplemental life, accident, critical illness, and disability insurance.
• 401(k) with a 5% company match.
• Accrued paid time off.
• Ten company-paid holidays.
• Wellness benefits.
• Tuition reimbursement.
• Supportive team structure and company culture focused on work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level