Commercial HVAC Service Account Manager - Greater Boston

Carrier•Canton, MA

6d•$79,000 - $158,000

About The Position

Carrier is seeking a Commercial Service Account Manager to grow Carrier Commercial Service by identifying, developing, and advancing opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle-based offerings. The role is intended for a customer-focused sales professional with commercial HVAC knowledge who can understand customer priorities and translate technical needs into business outcomes. The Account Manager builds trusted-advisor relationships and helps customers improve the performance, reliability, sustainability, and lifecycle value of building assets. The role connects Carrier solutions to capital renewal planning, lower operating expenses, improved equipment uptime, and reduced operational risk. The position combines management of existing accounts with new-customer engagement and is supported by a local team and Carrier’s global resources. The annual salary range is $79,000–$158,000. The position may also be eligible for short-term cash incentives, subject to plan requirements.

Requirements

High school diploma or GED.
At least 3 years of experience in commercial HVAC sales or industrial sales, commercial HVAC service contracting, technical sales, sales engineering, or account management in HVAC, building systems, mechanical services, controls, or energy services.
Ability to lift or carry 20 pounds, climb ladders and stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required.
Valid driver’s license and ability to meet company driving requirements, where applicable.

Nice To Haves

Bachelor’s degree in Business, Engineering, Construction Management, Facilities Management, or a related field.
Demonstrated success selling directly to end-user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services, or related technical environments.
Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings, or lifecycle solutions tied to operational and financial outcomes.
Ability to build trusted-advisor relationships by understanding customer business objectives, facility priorities, asset conditions, budget drivers, and risk factors.

Responsibilities

Develop territory plans and expand relationships with new and existing clients.
Present at customer seminars to develop relationships and generate opportunities.
Sell Carrier Commercial HVAC service products and solutions, including service agreements, repairs, and modernizations.
Create and maintain sales territory and account plans as needed.
Promote Carrier’s value proposition by connecting customer objectives with Carrier solutions.
Use the CRM to manage customer interactions, sales activities, and the opportunity pipeline; prioritize high-impact opportunities and consistently pursue annual targets.
Identify new service agreement opportunities with existing customers and prospects, and seek out or respond to repair opportunities.
Build credibility through knowledge of Carrier products and solutions, and sustain strong customer relationships.
Assess the customer’s buying stage and adapt the sales approach accordingly.
Respond to customer requirements and secure bookings or orders in a timely manner.
Negotiate service agreement renewals when required.
Consistently achieve sales metrics and annual targets.

Benefits

Medical, dental, and vision coverage
Wellness incentives
Retirement benefits
Paid vacation, sick days, personal leave, and holidays
Birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, and military leave
Option to purchase vacation
Short-term and long-term disability
Life insurance and accidental death and dismemberment insurance
Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account
Tuition assistance
Potential short-term cash incentives, subject to plan requirements
Company car program, including a monthly stipend and mileage reimbursement, or a company vehicle program
Technical sales training programs
Lead generation programs
Career development path into other areas of the business