Community Branch Management Program - Greater Boston

M&T Bank•Revere, MA

2d•$30 - $44•Onsite

About The Position

The Community Branch Management Program (CBMP) is a one-year accelerated leadership development program that provides participants with an introduction to the Consumer Bank. Branch Management Trainees take part in classroom training, departmental presentations and observations, interactions with senior Retail Bank leaders, special projects, and on-the-job training assigned by a mentoring manager based on the needs of the branch and market. The program develops knowledge of banking functions, processes, and operations, as well as financial skills, communication and coaching practices, and leadership and interpersonal skills. Trainees engage with customers to identify financial needs across product and service lines, resolve service issues, and process transactions accurately and on time. They learn branch operations, sales, relationship management, and risk management, and collaborate with local small business leaders to develop community partnerships. Trainees also take an active role in coaching and developing team members. After completing the program, trainees may have the basic skills to become entry-level professionals or managers in their assigned branch, based on individual performance.

Requirements

Bachelor’s degree, or MS/MBA candidate.
Minimum cumulative GPA of 3.0.
Customer-facing or retail work experience.
Outstanding written and verbal communication skills.
Strong interpersonal skills.
Demonstrated presentation skills.
Proven leadership abilities.
Demonstrated analytical and computer skills.
Work visa sponsorship is not offered for this role.

Responsibilities

Participate in the one-year core training program, including classroom sessions, departmental overviews and observations, leadership interactions, and special projects.
Develop knowledge of banking, financial skills, effective communication, coaching, leadership, and interpersonal practices.
Engage customers to identify financial needs across product and service lines, resolve complex service issues, and process transactions accurately and on time.
Complete on-the-job training tailored to branch and market needs, covering risk policies, procedures, systems, and financial products.
Learn branch operations, customer experience, relationship management, sales, and risk management functions.
Conduct customer assessments, identify sales opportunities, support account opening, and make lead-focused outbound calls.
Learn operational and risk controls, including audit requirements, fraud prevention, Know Your Customer (KYC), customer information profile (CIP), and branch operations.
Collaborate with local small business leaders to grow community partnerships.
Coach and develop team members to support their individual, personal, and career goals.
Adhere to applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.