Community Branch Management Program - Western Massachusetts

Manufacturers and Traders Trust•Springfield, MA

About The Position

The Community Branch Management Program (CBMP) is a one-year accelerated leadership development program offering a deep dive into the Consumer Bank. Branch Management Trainees participate in classroom training, departmental presentations and observations, interactions with Retail Bank senior leadership, and special projects. They also complete on-the-job training and responsibilities assigned by a mentoring manager based on market and branch needs. The program develops banking knowledge, basic financial skills, communication and coaching practices, and advanced leadership and interpersonal skills. Trainees learn banking functions, processes, and operations while working with customers, resolving service issues, processing transactions, and supporting community partnerships and team development. Job-specific training covers risk policies, procedures, systems, and financial products. Upon completion, trainees will have basic skills for entry-level professional and/or managerial roles in their assigned branch, based on individual performance.

Requirements

Bachelor’s, MS, or MBA candidate.
Minimum cumulative GPA of 3.0.
Customer-facing or retail work experience.
Outstanding written and verbal communication skills.
Strong interpersonal skills.
Demonstrated presentation skills.
Proven leadership abilities.
Demonstrated analytical and computer skills.

Responsibilities

Participate in the one-year core training program, including classroom training, departmental overviews and observations, senior leadership interactions, and special projects.
Learn banking, basic financial skills, effective communication and coaching practices, and leadership and interpersonal skills.
Engage with customers to identify financial needs across product and service lines, resolve complex service issues, and process transactions accurately and promptly.
Learn branch operations, service, sales, product knowledge, operational efficiency, and sales goal achievement.
Support customer experience and relationship management through customer assessments, sales opportunity profiling, account opening, and lead-focused outbound calling.
Learn and apply risk management practices, including audit requirements, fraud prevention, Know Your Customer (KYC), Customer Information Profile (CIP), and branch operations.
Collaborate with local small business leaders to grow community partnerships.
Coach and develop team members toward their individual, personal, and career goals.
Complete on-the-job training tailored to the needs of the branch and market, including training on risk policies, procedures, systems, and financial products.
Adhere to applicable compliance and operational risk controls and company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.