Community Branch Management Program - Western Massachusetts
About The Position
The Community Branch Management Program (CBMP) is a one-year accelerated leadership development program providing participants with an in-depth introduction to the Consumer Bank. Branch Management Trainees participate in classroom training, departmental presentations and observations, interactions with senior Retail Bank leadership, and special projects. They also perform on-the-job responsibilities based on the needs of the branch and market, as assigned by a mentoring manager. The program develops banking knowledge, basic financial skills, communication and coaching practices, and leadership and interpersonal skills. Trainees learn banking functions, processes, and operations by engaging with customers to identify financial needs, resolving complex service issues, and processing transactions accurately and promptly. They also develop product knowledge, operational, sales, customer relationship, and risk-management capabilities in preparation for a branch leadership position. Upon program completion, trainees will have the basic skills to become entry-level professionals and/or managers in their assigned branch, based on individual performance. The position is located in Springfield, Massachusetts. Work visa sponsorship is not offered.
Requirements
- Bachelor’s, MS, or MBA candidate.
- Minimum cumulative GPA of 3.0.
- Customer-facing or retail work experience.
- Outstanding written and verbal communication skills.
- Strong interpersonal skills.
- Demonstrated presentation skills.
- Proven leadership abilities.
- Demonstrated analytical and computer skills.
Responsibilities
- Participate in the one-year core training program, including classroom sessions, departmental presentations and observations, leadership interactions, and special projects.
- Engage with customers to identify financial needs across product and service lines, resolve complex service issues, and process transactions accurately and promptly.
- Learn and apply banking functions, processes, operations, financial products, and departmental risk policies, procedures, and systems.
- Develop communication, personal interaction, product knowledge, operational efficiency, sales, and sales-goal achievement skills.
- Support customer experience and relationship management through customer assessments, sales opportunity profiling, account opening, and lead-focused outbound calling.
- Learn and support risk management practices, including audit requirements, fraud prevention, Know Your Customer (KYC), Customer Identification Program (CIP), and branch operations.
- Collaborate with local small business leaders to develop community partnerships.
- Coach and develop team members in support of their individual, personal, and career goals.
- Adhere to applicable compliance and operational risk controls and company or regulatory standards and policies.
- Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
