Community Branch Management Program - Greater Boston

Manufacturers and Traders Trust•Revere, MA

About The Position

The Community Branch Management Program (CBMP) is a one-year accelerated leadership development program providing participants with exposure to the customer-centric Consumer Bank. Branch Management Trainees take part in classroom training, departmental presentations and observations, interactions with Retail Bank senior leadership, and special projects. They also complete on-the-job training and branch responsibilities that vary by market and are assigned by a mentoring manager. The program develops knowledge of banking functions, processes, and operations, along with basic financial skills, communication and coaching practices, and leadership and interpersonal skills. Trainees engage with customers to identify financial needs across product and service lines, resolve complex service issues, and accurately process transactions. They learn branch operations, sales, relationship management, and risk management, while collaborating with local small-business leaders and coaching team members. Upon completion, trainees will have basic skills for entry-level professional and/or managerial roles in their assigned branch, based on individual performance.

Requirements

Bachelor’s degree, or MS/MBA candidate.
Minimum cumulative GPA of 3.0.
Customer-facing or retail work experience.
Outstanding written and verbal communication skills.
Strong interpersonal skills.
Demonstrated presentation skills.
Proven leadership abilities.
Demonstrated analytical and computer skills.

Responsibilities

Participate in the one-year core training program, including classroom sessions, departmental overviews and observations, interactions with senior leadership, and special projects.
Complete on-the-job training tailored to branch and market needs, covering risk policies, procedures, systems, and financial products.
Engage with customers to identify financial needs across product and service lines, resolve service issues, and process teller transactions accurately and promptly.
Develop product knowledge, communication and personal interaction skills, sales skills, operational efficiency, and the ability to achieve sales goals.
Support customer experience and relationship management through customer assessments, sales opportunity profiling, account opening, and lead-focused outbound calling.
Learn and support risk management, including audit requirements, fraud prevention, Know Your Customer (KYC), Customer Information Profile (CIP), and branch operations.
Collaborate with local small-business leaders to develop community partnerships.
Coach and develop team members to support their individual, personal, and career goals.
Adhere to applicable compliance and operational risk controls and company or regulatory policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.