Case Manager - Housing

Hudson Health Services•Salisbury, MD

1d•Onsite

About The Position

The Case Manager supports patients in a housing and treatment setting by maintaining an active caseload, assisting patients with treatment goals, coordinating care, and helping them build independence. The role includes admissions support, insurance authorization and Medicaid redetermination, attendance and medication monitoring, crisis response, referrals, life-skills support, and coordination with outside agencies. The Case Manager also maintains patient charts and electronic health records in accordance with applicable requirements and helps ensure the housing environment is safe and clean. The position works on-site and involves frequent patient contact. It does not supervise other positions. The employee may be asked to perform miscellaneous duties or temporarily fill in for roles affected by staff absences.

Requirements

High school diploma or GED.
Valid driver's license with no more than two violations.
Ability to accurately document patient care and planning.
Ability to work on-site and meet with patients frequently.
Generally good health, a negative TB screen, and successful completion of a urine drug screening.
Ability to work in a healthcare environment and assist patients in infection-control isolation using provided PPE.
Ability to use computers, telephones, fax machines, copy machines, and other standard office equipment.
Ability to stand, sit, and use a computer for prolonged periods.
Ability to lift up to 25 pounds.
Ability to assist in emergency staffing situations, such as during a blizzard or hurricane.
Ability to walk, climb steps, and operate a standard computer keyboard and office equipment.
Ability to meet the stated vision requirements, including close and distance vision, depth perception, and adjusting focus.
Ability to communicate clearly verbally and in writing with patients, staff, and the public.
Ability to maintain ethical conduct, confidentiality, and strict boundaries between patients and staff.

Nice To Haves

Experience in the addiction field.
Experience in case management and knowledge of area resources.
ADT or peer certification.

Responsibilities

Follow the established HBH Emergency Preparedness Plan during crisis situations and ensure others follow it.
Learn and comply with HBH policies, procedures, handbooks, and manuals; ensure patients follow applicable requirements when direct patient care is involved.
Complete mandatory monthly on-site staff training.
Assist with new patient admissions, including assembling charts, providing orientation, and collecting and entering patient data in the EHR.
Obtain and maintain patient health insurance authorizations for treatment and Medicaid redeterminations.
Ensure patient urine drug screenings are completed and maintain the related logbook.
Monitor and confirm patient attendance daily.
Conduct daily house walkthroughs to promote a safe and clean environment, report maintenance needs, and hold patients accountable for their responsibilities.
Manage and observe patient medications, audit medication logs and books, and immediately report discrepancies to a supervisor.
Advocate for patient needs and organize outings with the housing management team.
Provide crisis management and make referrals for additional treatment or interventions as appropriate.
Meet with patients and maintain an active caseload, providing assistance and interventions and procuring additional services as needed to support treatment goals.
Coordinate care with outside agencies to arrange additional treatment and aftercare.
Provide life-skills training and groups, including help with resumes, job searches, and interviews.
Prepare patient rooms after discharge and delegate room-preparation tasks to BHAs as needed.
Provide the primary counselor with detailed patient information needed to establish and continue treatment plans.
Maintain patient charts and electronic health records in accordance with training and governing requirements, including Joint Commission, Maryland, COMAR, and HIPAA requirements.
Attend interdisciplinary and staff meetings as scheduled or requested.
Help patients become more independent and remain compliant with groups, medications, cleanliness, and medication-taking and refilling responsibilities.
Perform miscellaneous duties assigned by a supervisor and provide short-term coverage for roles as needed during staff absences.