Case Manager - Residential Services for Veterans

The Salvation Army USA Central Territory•Kansas City, KS

5d•Onsite

About The Position

The Case Manager assists clients in finding community resources and services to meet their identified needs as they move toward self-sufficiency. The role serves veterans in a residential-services setting and includes assessing client needs, coordinating referrals and transportation, monitoring program safety, maintaining client records, and providing reports. The position requires support for The Salvation Army’s mission, policies, and procedures.

Requirements

A bachelor’s degree in Social Work from an accredited university or a related human services field; relevant experience may be considered in lieu of the education requirement.
One year of case management experience.
First Aid and CPR certification, or the ability to obtain certification within 90 days of hire.
Support for The Salvation Army mission statement, policies, and procedures.
Ability to maintain confidentiality, including compliance with 42 C.F.R. Part 2 and HIPAA standards and procedures.
Good interpersonal skills.
Ability to relate positively and maintain professionalism through leadership and example while building positive relationships with a diverse population.
Problem-solving and conflict-resolution skills.
Ability to use sound judgment and reasoning.
Ability to use Microsoft Office software.
Valid driver’s license from the state of residence and approval through The Salvation Army Fleet Safety Program to drive an organization or personal vehicle for Salvation Army business.
Ability to meet the physical requirements, including speaking, hearing, vision, standing, bending, squatting, walking, sitting for extended periods, manual dexterity, and lifting, pulling, and pushing materials up to 50 pounds.

Responsibilities

Interview potential clients to determine their level of need.
Assess clients’ psychological, emotional, medical, financial, spiritual, and substance abuse status.
Complete required paperwork and submit it to the program manager for weekly review.
Complete client orientation paperwork within 48 hours of admission, documenting that clients have been introduced to program rules, policies, and client rights.
Attend weekly house meetings and facilitate them when needed.
Monitor client activities to help maintain a safe environment free of substance abuse and alcohol.
Address program problems as they arise and inform the chain of command.
Document client sessions and incidents and submit documentation to the program manager.
Maintain assigned individual client case files and document client progress by the end of each workday.
Transport clients to appointments as needed.
Provide reports and statistical information as directed.
Record the daily program census.
Attend community meetings as directed.
Stay informed about current trends and available resources to provide comprehensive services and client referrals.