Case Manager - Veterans

Friendship Place•Greenbelt, MD

5d•$28 - $31•Hybrid

About The Position

The Case Manager provides shallow subsidy, homeless prevention, and rapid re-housing services to low-income Veteran households through the Supportive Services for Veteran Families grant. The role primarily implements the Shallow Subsidy initiative and develops related best practices. Following a Housing First model and participant-centered approach, the Case Manager helps Veteran households obtain or maintain permanent housing and achieve housing stability in the listed service areas of DC and nearby Maryland and Virginia counties. The position provides services to at least 50 participants consistently over a two-year period. It is hybrid, based at the Greenbelt, Maryland office, with work-from-home arrangements subject to approval and organizational needs. At least 90% of work time may be spent in the field with participants, in a vehicle, outdoors, or in shelters; remaining time includes office paperwork and supervision meetings. Flexible hours are available between 7:00 AM and 8:00 PM, and some evening, holiday, and weekend work may be required to support operations and respond to emergencies. The position requires travel and reliable access to a personal vehicle that meets legal and insurance requirements. The Case Manager must maintain an acceptable driving record and provide current driver’s license and insurance documentation. Successful completion of required background investigations and pre-employment drug and alcohol screenings is required, and continued employment depends on maintaining required clearances. The role works closely with people who may experience mental health or substance use challenges and calls for compassion, self-awareness, professional boundaries, and trauma-informed support.

Requirements

A bachelor’s degree is preferred.
One year of experience in a similar setting is preferred.
Must have or be able to obtain First Aid/CPR/AED certification that includes hands-on skills testing; the employer will provide training.
A valid driver’s license, current auto insurance, and ability to operate a motor vehicle are required.
Must have reliable access to personal transportation and maintain a vehicle with valid registration and current insurance.
Must maintain an acceptable Motor Vehicle Record meeting organizational or insurance carrier standards and provide current license and insurance documentation.
Proficiency in Microsoft programs, including Word, Excel, PowerPoint, and Outlook, as well as internet services and web-based reporting systems, is required.
Ability to learn database programs.
Excellent customer service skills, including kindness, respect, and meeting service expectations.
Ability and willingness to work in a diverse and challenging environment.
Ability to maintain healthy and professional boundaries.
Must arrive on time for work and scheduled meetings.
Strong commitment to Friendship Place’s mission, vision, and core values.
Must be able to communicate effectively and respectfully, listen actively, adapt communication style, and respond to communications promptly.
Must demonstrate accountability, integrity, confidentiality, professionalism, reliability, and a strong work ethic.
Must be able to remain compassionate, self-aware, and trauma-informed while working with individuals experiencing mental health or substance use challenges and emotionally sensitive situations.
Successful completion of background investigations and required program-specific clearances, pre-employment screenings, reference checks, and employment verification is required.
Must maintain required clearances throughout employment.
Must provide updated driving license or insurance documentation within a legally appropriate timeframe if license status or insurance coverage changes.

Nice To Haves

Bachelor’s degree.
One year of experience in a similar setting.
Understanding and experience working with Veterans.

Responsibilities

Provide shallow subsidy case management services to at least 50 low-income Veteran participants consistently throughout a two-year period.
Develop, implement, and revise 90-day and two-year housing stability plans with Veteran participants.
Monitor changes in income and assist participants with budgeting at least quarterly.
Deliver face-to-face services to participants.
Foster wellness and independence.
Engage participants and assess their individual needs, preferences, and strengths.
Assist participants in locating or maintaining permanent housing.
Refer participants to identified needed services.
Serve as a liaison with landlords and other community stakeholders.
Collaborate with community, government, and VA agencies providing participant services.
Participate in multidisciplinary meetings and regular supervision.
Maintain paper files and participants’ electronic records in the Homeless Management Information System.
Respond to participants’ needs and requests with empathy and flexibility.
Complete SOAR training and certification to submit SOAR applications to help increase household income.
Attend professional trainings and conferences as needed.
Perform other duties as assigned.
Maintain timely, clear, respectful, and professional communication with clients, colleagues, and supervisors.
Meet deadlines, follow through on commitments, maintain dependable attendance, accept constructive feedback, and work independently and as part of a team.
Treat coworkers, participants, vendors, supervisors, and community partners with dignity and respect, and contribute to a collaborative workplace.