Case Manager - Veterans

Friendship Place•Greenbelt, MD

4d•Hybrid

About The Position

The Case Manager provides shallow subsidy, homeless prevention, and rapid re-housing services to low-income Veteran households through the Supportive Services for Veteran Families grant. The position primarily implements the Shallow Subsidy initiative and helps develop best practices for it. Following a Housing First philosophy and a participant-centered approach, the Case Manager helps Veteran households obtain or maintain permanent housing and achieve housing stability. Participants are served in Washington, DC, and Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, and Prince George’s counties. The role provides case management to at least 50 Veteran participants over a two-year period. Work is primarily in the field with participants, in vehicles, outdoors, or in shelters; remaining time is spent in the office on administrative work and supervision. The position is hybrid, though work from home is subject to approval and may change based on job duties, performance, service delivery requirements, and operational needs. The position requires travel and reliable personal transportation. The Case Manager works with participants, landlords, community stakeholders, government agencies, and VA partners. Duties include developing housing stability plans, monitoring income and budgeting, making referrals, maintaining case records, and completing SOAR training and certification. The role also requires clear and timely communication, accountability, confidentiality, reliability, professional boundaries, and respectful collaboration. The position is subject to required background investigations and screenings, and continued employment depends on maintaining required clearances.

Requirements

Must have or be able to obtain First Aid/CPR/AED certification that includes hands-on skills testing; Friendship Place will provide training.
Valid driver’s license, current auto insurance, and ability to operate a motor vehicle are required.
Reliable access to personal transportation is required for job duties.
Vehicle must meet legal requirements, including valid registration and current auto insurance; employees must provide current license and insurance documentation and maintain an acceptable Motor Vehicle Record.
Proficiency with Microsoft programs, including Word, Excel, PowerPoint, and Outlook.
Internet services and web-based reporting systems are required.
Ability to learn database programs.
Ability to maintain healthy and professional boundaries.
Ability and willingness to work in a diverse and challenging environment, including with individuals experiencing mental health or substance use challenges and emotionally sensitive situations.
Ability to be compassionate, self-aware, and trauma-informed while supporting others respectfully.
Excellent customer service, kindness, and respect for participants and others.
Strong communication, active listening, emotional awareness, and professionalism, including during challenging situations.
Accountability, reliability, integrity, honesty, confidentiality, and a strong work ethic.
Ability to work successfully both independently and in a team environment.
Commitment to Friendship Place’s mission, vision, and core values.
Successful completion of required background investigations and screenings; valid government-issued ID, reference checks, and employment verification are required.
Bachelor’s degree preferred.
One year of experience in a similar setting preferred.
Understanding of and experience working with Veterans preferred.

Nice To Haves

Bachelor’s degree.
One year of experience in a similar setting.
Understanding of and experience working with Veterans.

Responsibilities

Provide shallow subsidy case management services to at least 50 low-income Veteran participants consistently throughout a two-year period.
Develop, implement, and revise 90-day and two-year housing stability plans with Veteran participants.
Monitor participants’ income changes and assist with budgeting at least quarterly.
Deliver face-to-face contact to participants.
Foster wellness and independence.
Engage participants and assess their individual needs, preferences, and strengths.
Assist participants in locating or maintaining permanent housing.
Make appropriate referrals to identified needed services.
Act as a liaison with landlords and other community stakeholders.
Collaborate with agencies providing services to participants, including community, government, and VA agencies.
Participate in multidisciplinary meetings and regular supervision.
Maintain paper files and electronic participant records in the Homeless Management Information System.
Demonstrate empathy and flexibility in responding to participants’ needs and requests.
Complete SOAR training and become certified to submit SOAR applications to help increase household income.
Attend professional trainings and conferences as needed.
Perform other duties as assigned.
Maintain timely, clear, and professional communication with clients, colleagues, and supervisors.
Meet deadlines, follow through on commitments, maintain confidentiality, and work effectively independently and as part of a team.
Maintain reliable attendance and arrive on time for work and scheduled meetings.
Travel as required using reliable personal transportation and maintain required vehicle registration, insurance, driver’s license, and acceptable Motor Vehicle Record.

Benefits

Low-cost health insurance.
Health reimbursement.
Flexible spending accounts.
Employer-paid dental and vision insurance.
Short- and long-term disability insurance.
Life insurance.
403B defined contribution plan matching.
Employee assistance programs.
Professional development.
Employee resource groups.
12 paid holidays.
15 days of vacation and 10 days of sick leave during the first year of employment.