SSVF Health Care Navigator (Case Manager-Veterans)

Talbert House•Cincinnati, OH

7d•$21 - $23

About The Position

At Talbert House, the SSVF Health Care Navigator helps Veterans access VA health care benefits or appropriate community-based health care services when VA care is unavailable. The position serves as a trusted advocate and resource expert, supporting Veterans as they navigate health care systems, overcome barriers to treatment, and connect with services that promote well-being. Through care coordination and community partnerships, the Navigator provides timely, equitable, Veteran-centered support tailored to individual needs. The role combines office-based work, community engagement, and transportation as required by assigned duties. The Navigator collaborates with Veterans, treatment teams, VA representatives, health care providers, and community partners to coordinate services, develop individualized plans, monitor progress, and support improved health and stability. The position also requires accurate documentation and adherence to agency policies, professional standards, confidentiality requirements, HIPAA regulations, and critical incident reporting procedures.

Requirements

At least two years of experience in health care, social services, or a related field.
Valid driver’s license and current automobile insurance.
Ability to assess the effectiveness of resources and referrals and adjust service approaches to promote high-quality care and positive outcomes.
Ability to work independently, exercise sound judgment, take initiative, and manage day-to-day responsibilities effectively.
Strong organizational and time-management skills, including the ability to manage competing priorities and multiple tasks.
Excellent verbal and written communication skills.
Ability to establish positive working relationships with Veterans, colleagues, health care providers, and community partners from diverse backgrounds.
Advanced problem-solving skills and ability to identify barriers, evaluate options, and develop practical solutions.
Proficiency with technology, including electronic service documentation systems.
Commitment to teamwork, professional integrity, confidentiality, and Veteran-centered service.

Nice To Haves

Bachelor’s degree in social work or equivalent education and experience is preferred.

Responsibilities

Help Veterans access VA health care benefits and community-based medical services, providing guidance and support throughout the process.
Provide case management, care coordination, health education, consultation, and administrative support to address Veterans’ health care needs.
Collaborate with primary care providers, interdisciplinary treatment teams, VA representatives, medical clinics, and community partners to promote coordinated care.
Serve as a liaison between Talbert House, the VA, and community health care providers, helping Veterans overcome barriers to services and follow treatment plans.
Promote timely, appropriate, equitable, and individualized care that respects each Veteran’s needs, circumstances, and goals.
Partner with Veterans and treatment teams to develop and implement individualized service plans.
Identify gaps in care and system challenges, and work with Veterans and team members to develop practical solutions.
Identify, evaluate, and coordinate community services, outreach opportunities, and referrals that support health, wellness, and stability.
Maintain accurate, timely, and comprehensive documentation; communicate relevant updates to treatment team members; and help evaluate services and referrals.
Attend treatment team meetings, contribute recommendations regarding client needs and status changes, and support coordinated service delivery.
Follow applicable agency policies, professional standards, confidentiality requirements, HIPAA regulations, and critical incident reporting procedures.
Provide transportation for clients when required and perform other duties as assigned.