Case Management Clinical Supervisor - Veterans Specialty

Health Affiliates Maine•Auburn, ME

19h

About The Position

Health Affiliates Maine is hiring a part-time, salaried Case Management Clinical Supervisor for its Veterans Specialty. The position provides ongoing individual and group clinical support, supervision, and consultation to case managers, primarily through phone, video, and email. The supervisor also provides adult diagnostic assessments by telehealth and supports clinical quality, ethical practice, regulatory compliance, staff development, and client care. The role includes clinical supervision for at least 10 full-time-equivalent case managers and oversight of Veterans’ service and crisis plans. The supervisor works with case managers, the Administrative Supervisor, the Assistant Director, the Clinical Director, and Fox internal teams to support wraparound care, crisis prevention, safety, positive outcomes, and compliance with program requirements. The position also represents the agency and case management department in the community, participates in meetings and trainings, and provides scheduled clinical phone coverage. The position is 25 hours per week. Remote, hybrid, or in-person work options are available based on preference. Benefits include dental and vision insurance, short-term disability, voluntary life insurance, supplemental insurance coverage, a Dependent Care FSA, a 401(k) after 90 days, and an Employee Assistance Program.

Requirements

Independent master's-level licensure; LCSW or LCPC is preferred.
At least 5 years of clinical work experience.
Ability to provide clinical supervision and consultation to case managers.
Knowledge of applicable MaineCare, contracting, Fox, and licensing regulations and requirements.
Knowledge of confidentiality requirements and applicable HIPAA, HITECH, 42 CFR, and CURES policies and procedures.
Ability to use a trauma-informed approach and support crisis response, safety, and suicide risk assessment or screening.

Nice To Haves

Veteran of the U.S. Armed Forces or National Guard, or experience working with the Veteran or military population.
LCSW or LCPC licensure is preferred.

Responsibilities

Provide ongoing individual and group clinical support, supervision, and consultation to case managers through phone, video platform, and email.
Apply professional ethical codes, applicable laws, and agency policies to help resolve ethical dilemmas.
Support supervisee engagement through recognition, staff development, goal setting, and team-building activities.
Coordinate with the Administrative Supervisor on client discharges and transfers, including backup coverage, client communication, and clinical appropriateness.
Provide diagnostic assessments for adults via telehealth.
Review and approve supervisees’ client charts for clinical documentation, quality assurance, licensing, MaineCare, and contractual compliance.
Write Section 17 letters for qualifying clients as needed.
Support staff in developing skills to help clients complete paperwork needed to maintain services.
Evaluate supervisee performance, provide formal feedback, and implement progressive discipline as applicable under agency procedures.
Provide clinical coverage to the BHH Team as needed.
Represent the agency and case management department in the community as needed, and attend community events and meetings to promote agency visibility.
Protect client confidentiality in accordance with HIPAA, HITECH, and 42 CFR; follow CURES policies and procedures for sharing documents with youth and guardians.
Maintain records of employee interactions and complete required forms and paperwork, such as supervision logs, progress notes, and incident reports.
Participate in clinical and administrative supervision and training as prescribed by licensure and the agency.
Apply knowledge of recipient rights and the SMI Discharge process.
Use a trauma-informed approach, support client health, safety, welfare, and self-determination, and de-escalate crisis situations.
Understand utilization review and referral processes and support supervisees in resolving client-related issues.
Provide scheduled rotating clinical office phone coverage, including support for crisis calls and critical incident, reportable event, and department coverage during business hours.
Maintain a personal self-care plan and seek supervision when self-care concerns arise.
Participate in mandated reporting and review and submit critical incidents, reportable events, and DA reports as required by agency policy and Maine law.
Perform other position-related duties as directed by the Management Team.
Provide clinical supervision for at least 10 full-time-equivalent case managers and ensure program requirements are met and documented.
Ensure Veterans’ service and crisis plans address identified needs and protective factors, support engagement and follow-through, and promote positive outcomes and discharge dispositions.
Support case managers in following applicable Veteran and Fox policies and procedures.
Participate in Veteran-focused training courses and events as requested by the Clinical or Assistant Director.
Maintain knowledge of Veteran and military culture and its impact on mental health, suicide risk, and workplace interactions; obtain and maintain appropriate related training.
Work proactively with case managers and clients to prevent crises, support safety, and seek additional support in accordance with agency and Fox procedures, including escalation procedures.
Facilitate Veterans clinical case reviews and co-facilitate administrative meetings and trainings with the Administrative Supervisor.
Collaborate with the Fox internal team to ensure wraparound care for Veterans.
Participate in and facilitate case management and Veterans program orientation as needed.
Maintain collaborative relationships with the Department of Health and Human Services, Bureau of Veterans Services, and other agencies and providers.