Case Management Clinical Supervisor - Veterans Specialty

Health Affiliates Maine LLC • Auburn, ME

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About The Position

Health Affiliates Maine is hiring a Case Management Clinical Supervisor for its Veterans Specialty. This is a salaried, part-time position working 25 hours per week, with remote, hybrid, or in-person options based on preference. The supervisor provides clinical supervision, consultation, and support to case managers and helps ensure that services for Veterans meet program, clinical, documentation, and regulatory requirements.

The role includes conducting adult diagnostic assessments via telehealth; reviewing clinical documentation and client charts; supporting ethical decision-making, staff development, performance evaluation, and client transitions; and providing clinical coverage and crisis support. The supervisor also works with case managers to promote client safety, engagement, and positive outcomes, and collaborates with agency and community partners to provide wraparound care for Veterans. The position requires familiarity with Veteran and military culture, suicide-risk assessment, crisis response, trauma-informed practices, and applicable agency, MaineCare, Fox, licensing, and legal requirements.

Requirements

• Independent master's-level licensure; LCSW or LCPC is preferred.
• At least 5 years of clinical work experience.

Nice To Haves

• Veteran of the U.S. Armed Forces or National Guard, or experience working with the Veteran/military population.
• LCSW or LCPC licensure is preferred.

Responsibilities

• Provide ongoing individual and group clinical support, supervision, and consultation to case managers by phone, video platform, and email.
• Use applicable ethical codes, laws, and policies to help supervisees resolve ethical dilemmas.
• Encourage supervisee engagement through recognition, staff development, goal setting, team-building, and ongoing acknowledgment of their contributions.
• Work with the Administrative Supervisor on discharges and transfers, including arranging backup coverage when applicable, communicating with clients, and monitoring clinical appropriateness.
• Provide diagnostic assessments for adults via telehealth.
• Maintain working knowledge of the case management population and applicable MaineCare, contractual, Fox, and licensing requirements.
• Review and approve supervisee client charts for clinical documentation, quality assurance, licensing, MaineCare, and contractual compliance; complete clinical audits of each Per Diem supervisee at least annually.
• Write Section 17 letters for eligible clients as needed.
• Support staff in developing skills to help clients complete paperwork needed to maintain services.
• Evaluate supervisee performance and provide formal feedback at agency-prescribed intervals.
• Implement progressive discipline measures in accordance with agency procedures.
• Understand BHH requirements and provide clinical coverage to the BHH Team as needed.
• Represent the agency and case management department in the community as needed, and promote agency visibility through community events and meetings.
• Prepare for and participate in department meetings, individual supervision with the Assistant Director, clinical and administrative supervision, and training.
• Protect the confidentiality of client records and information in accordance with HIPAA, HITECH, and 42 CFR.
• Follow CURES Act policies and procedures for sharing documents with youth and guardians.
• Maintain employee-interaction records and complete required forms and paperwork, including supervision logs, progress notes, and incident reports.
• Maintain knowledge of recipient rights and the SMI Discharge process.
• Use a trauma-informed approach, including calm de-escalation, promotion of client health, safety, and welfare, and support for self-determination.
• Understand utilization review and referral processes and help supervisees resolve client-related issues.
• Provide scheduled rotating clinical office phone coverage during business hours, including crisis calls beyond the reception and referral department’s scope and critical incident, reportable, and general department coverage.
• Maintain a personal self-care plan and seek supervision when self-care concerns arise.
• Participate in mandated reporting under agency policy and Maine law, including review and submission of critical incidents, reportable events, and DA reports.
• Perform other position-related duties as directed by the Management Team.
• Provide clinical supervision for at least 10 full-time-equivalent case managers and ensure program requirements are met and documented.
• Ensure Veterans’ service and crisis plans address identified needs and protective factors, support engagement and follow-through, and promote positive outcomes and discharge dispositions.
• Support case managers in following applicable Veteran and Fox policies and procedures.
• Participate in Veteran-focused training courses and events as requested by the Clinical/Assistant Director.
• Maintain knowledge of Veteran and military culture and its effects on mental health, suicide risk, and workplace interactions; obtain and maintain appropriate training in Veteran/military culture, suicide-risk assessment and screening, crisis response, and trauma-informed practices.
• Work proactively with case managers and clients to prevent crises, support safety, and obtain additional support in accordance with agency and Fox procedures, including escalation procedures.
• Facilitate Veterans clinical case reviews and co-facilitate administrative meetings and trainings with the Administrative Supervisor.
• Collaborate with the Fox internal team to coordinate wraparound care for Veterans.
• Participate in and facilitate case management and Veterans program orientation as needed.
• Maintain positive, collaborative relationships with the Department of Health and Human Services, the Bureau of Veterans Services, and other agencies and providers.

Benefits

• Dental insurance (employee-paid).
• Vision insurance (employee-paid).
• Short-term disability insurance (employee-paid).
• Voluntary life insurance (employee-paid).
• Supplemental hospital indemnity, critical accident, and critical illness coverage.
• Dependent Care FSA.
• 401(k) after 90 days.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Part-time
• Career Level: Senior