Residential Case Manager for Adolescents

The Florence Crittenton Agency•Knoxville, TN

23h

About The Position

The Florence Crittenton Agency is seeking a dedicated Case Manager to advocate for adolescents and coordinate services throughout their residential treatment journey, from admission through discharge. The agency serves young people who may have experienced significant trauma, challenging family circumstances, mental health needs, substance use disorders, or exploitation. The role combines traditional case management with direct interaction with adolescents and support for a safe, structured, trauma-informed residential environment. Success requires compassion, organization, dependability, flexibility, teamwork, and sound judgment.

Requirements

Bachelor's degree from an accredited college.
At least one year of related experience working with children or in human services or residential treatment; qualifying internship, practicum, or volunteer experience may be considered.
Strong organizational skills and the ability to manage competing priorities, documentation deadlines, and multiple responsibilities.
Excellent communication skills and the ability to collaborate with families, community partners, and multidisciplinary teams.
Ability to remain calm, professional, and compassionate during challenging situations.
Willingness to provide direct-care support and participate in rotating on-call responsibilities based on agency needs.
Valid Tennessee driver's license and eligibility under agency automobile insurance requirements, including a minimum age of 24 when required for client transportation.
Ability to complete required Handle with Care, CPR, First Aid, and other agency training.

Nice To Haves

Experience working with adolescents who have experienced trauma, behavioral challenges, mental health needs, or family instability.

Responsibilities

Coordinate individualized case management services for adolescents from admission through discharge, including referrals, appointments, family engagement, and transition planning.
Initiate treatment plans using referral documentation and collaborate with counselors responsible for clinical assessments, diagnoses, and treatment goals.
Build supportive, professional relationships with adolescents and advocate for their individual needs.
Coordinate and participate in Child and Family Team Meetings, treatment team meetings, foster care reviews, court proceedings, and other required meetings.
Maintain regular communication with families, DCS, schools, healthcare providers, and other community partners.
Coordinate and provide authorized transportation to appointments, court proceedings, and other approved activities.
Respond to youth requests and help address practical needs, family contact, appointments, and other individualized concerns.
Complete accurate, timely case management documentation and meet applicable deadlines and standards.
Collaborate with residential staff to provide youth supervision, structured activities, life-skills groups, and direct-care support when needed.
Assist with crisis response, de-escalation, and immediate safety interventions consistent with training and agency policies.
Participate in rotating on-call coverage, including direct-care staffing support as needed to maintain safe operations and required staffing ratios.
Maintain professional boundaries and confidentiality, and comply with agency policies and applicable regulatory requirements.