Case Managers

The Jewish Board•New York, NY

6d•$25

About The Position

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community as independently as possible. Its work uses a non-judgmental, harm-reduction approach to help residents create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. The division emphasizes stable housing, cultural competence, an anti-racist lens, and respect for each individual’s dignity and journey. The Case Manager is the most senior level of direct care staff in the Jewish Board’s supportive housing programs. The role supports residents in living as independently as possible through person-centered service planning, independent-living support, advocacy, crisis response, documentation, and coordination with community-based providers.

Requirements

Bachelor of Arts (BA) or Bachelor of Science (BS) degree.
Experience working with individuals living with serious mental illness, substance use disorders, or trauma.
In-depth understanding of how mental illness, substance use disorders, or trauma can affect individuals living in the community.
Knowledge of local and state health and human service systems and how to navigate them.
Understanding of the processes of stabilization and recovery.
Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness.
Compassion and respect for vulnerable individuals; patience and empathy for people on their recovery journeys.
Openness to an anti-racist approach, continuous learning, and applying that learning to support a diverse resident population.
Ability to remain calm in potentially stressful situations.
Clear verbal and written communication, active listening, and respectful engagement with residents.
Ability to assess, initiate, and complete tasks independently; contribute to organizational and team goals; and pursue professional development opportunities.
Cultural sensitivity and professional, respectful interactions with colleagues and residents.
Ability to analyze situations objectively and independently generate or research solutions.
Attention to detail, adherence to standard operating procedures, and consistent production of high-quality work.
Ability to collaborate with teams, model collaborative teamwork, and respond appropriately to constructive feedback.
Effective time management, deadline management, prioritization of multiple and complex demands, and flexibility.
Ability to identify situations that may develop into crises, remain calm during crises, and use or learn crisis de-escalation skills.
Sound judgment in managing risk and ensuring resident safety, including recognizing when to involve a supervisor or higher authority.
Familiarity with Microsoft Office applications, including Excel, Word, and PowerPoint.
Ability and willingness to learn new systems and application software.
Ability to travel to residents’ apartments or escort residents in the community.
Ability to lift 25 pounds and manage stairs in walk-up buildings as needed.

Nice To Haves

At least one year of experience in Human Services.
Valid driver’s license and willingness to drive an agency van.

Responsibilities

Carry a caseload and practice person-centered, collaborative service planning with residents.
Work with the most complex clients and carry a larger caseload than case associates and case assistants.
Ensure residents complete and sign service plans according to regulatory guidelines and standards.
Assess independent living skills using a functional assessment tool, or support residents in conducting self-assessments, and help residents meet individual goals.
Support residents in working toward independence in medication management through appropriate person-centered interventions.
Advocate for residents with service providers while considering health disparities and systemic racism.
Interpret and explain agency policies and procedures to residents.
Run resident support groups, as needed.
Participate in monthly collaborative walk-throughs of units or apartments with residents.
Escort residents to appointments as needed.
Facilitate monthly roommate meetings when appropriate.
Assist residents with physically demanding tasks, such as carrying groceries, laundry, and other household items, as needed.
Heat fully cooked foods on occasion.
Resolve crises and de-escalate situations that threaten residents’ comfort and well-being.
Create management plans to improve safety and prevent recurring crises.
In congregate settings, conduct program safety rounds and wellness checks as necessary.
Provide services within the scope of program regulations and the agency mission.
Complete timely documentation of resident interactions, assessments, service plans, progress, and informational notes.
Ensure progress notes meet monthly billing documentation requirements, if necessary.
File incident reports as appropriate.
Link residents to community-based treatment and collaborate with service providers to coordinate care.
Participate in planning and executing special and holiday events.
Attend regular staff meetings and trainings.
Travel to off-site meetings and trainings as needed.
Participate in intake, assessment, discharge, and follow-up conferences; may lead case presentations in these settings or in high-risk case meetings.