Case Managers

The Jewish Board•New York, NY

6d•$25

About The Position

The Jewish Board’s Adult Residential Division supports Deaf, Deafblind, and Hard of Hearing adults with serious and persistent mental illness to live in the community as independently as possible. Staff use a non-judgmental, harm-reduction approach to help residents set and pursue personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. The work emphasizes stable housing, cultural competence, an anti-racist lens, and respect for each individual’s dignity and journey. The Case Manager is the most senior level of direct care staff in the Jewish Board’s supportive housing programs. The role supports residents’ community independence through person-centered service planning, practical assistance, advocacy, crisis response, and coordination with community providers. The Case Manager carries the most complex cases and a larger caseload than case associates and case assistants. The position requires a BA or BS degree and fluency in American Sign Language. At least one year of Human Services experience is preferred. The Case Manager should have familiarity with Microsoft Office and the ability and willingness to learn new systems and application software. The work may involve travel to residents’ apartments and escorting residents in the community, lifting up to 25 pounds, and managing stairs in walk-up buildings. A valid driver’s license and willingness to drive an agency van are preferred.

Requirements

Bachelor of Arts (BA) or Bachelor of Science (BS) degree.
Fluency in American Sign Language.
Experience working with individuals living with serious mental illness, substance use disorders, or trauma.
In-depth understanding of how mental illness, substance use disorders, or trauma can affect people living in the community.
Knowledge of local and state health and human services systems and how to navigate them.
Understanding of the processes of stabilization and recovery.
Commitment to working with people with serious mental illness, substance use disorders, a history of trauma, and/or homelessness.
Compassion and respect for vulnerable individuals, and patience and empathy for people on their recovery journeys.
Openness to using an anti-racist lens, engaging in continuous learning, and applying that learning to support a diverse resident population.
Ability to remain calm in potentially stressful situations.
Clear, concise verbal and written communication; active listening; and respectful engagement with residents.
Ability to assess, initiate, and complete tasks independently, contribute to team goals, and pursue professional development opportunities.
Cultural sensitivity and professional, respectful interactions with residents and colleagues.
Independent, objective problem-solving and ability to identify or research solutions.
Attention to detail, adherence to standard operating procedures, and consistent production of high-quality work.
Collaborative teamwork and ability to act appropriately on constructive feedback.
Effective time management, deadline awareness, prioritization of multiple and complex demands, and flexibility.
Ability to recognize potential crises, remain calm during crises, and use or learn crisis de-escalation skills.
Good judgment in managing risk, ensuring resident safety, and recognizing when to involve a supervisor or higher authority.
Familiarity with Microsoft Office products, including Excel, Word, and PowerPoint.
Ability and willingness to learn new systems and application software.
Ability to travel to residents’ apartments and escort residents in the community.
Ability to lift 25 pounds and manage stairs in walk-up buildings as needed.

Nice To Haves

At least one year of Human Services experience.
Valid driver’s license and willingness to drive an agency van.

Responsibilities

Carry a caseload and provide person-centered, collaborative service planning with residents.
Manage the most complex clients and carry a larger caseload than case associates and case assistants.
Ensure service plans are completed and signed by residents in accordance with regulatory guidelines and standards.
Assess independent living skills using a detailed functional assessment tool, or support residents in using the tool for self-assessment, and help residents meet individual goals.
Support residents in working toward independent medication management through appropriate person-centered interventions.
Advocate for residents with other service providers while taking health disparities and systemic racism into account.
Interpret and explain agency policies and procedures to residents.
Run resident support groups, as needed.
Participate in monthly collaborative apartment or unit walk-throughs with residents.
Escort residents to appointments, as needed.
Facilitate monthly roommate meetings when appropriate.
Assist residents with physically demanding tasks such as carrying groceries, laundry, and other household items, as needed.
Heat fully cooked foods on occasion.
Resolve crises and de-escalate situations that threaten residents’ comfort and well-being.
Create management plans to improve safety and prevent ongoing crises.
In congregate settings, conduct program safety rounds and wellness checks as necessary.
Provide services within the scope of program regulations and the agency mission.
Complete timely documentation of resident interactions, including assessments, service plans and progress, and informational notes.
Ensure progress notes meet monthly billing documentation requirements, when applicable.
File incident reports as appropriate.
Connect residents with community-based treatment and coordinate services with other providers.
Participate in planning and executing special and holiday events.
Participate in regular staff meetings and trainings, and travel to off-site meetings and trainings as needed.
Participate in intake, assessment, discharge, and follow-up conferences; may lead case presentations in these settings or in high-risk case meetings.