Case Manager- Stability

Hamilton Families•San Francisco, CA

6d•Onsite

About The Position

Hamilton Families is hiring a Case Manager, Stability, for its Housing Solutions team. The position provides case management to families participating in the rental subsidy program using various service models. The Case Manager provides home-based support to approximately 20 families, documents services in real time, maintains electronic case records, and collects monthly compliance reports. The role requires Spanish bilingual ability and reports directly to the Shelter Coordinator. The position is full-time and non-exempt, represented by a union, and is based at 2567 Mission Street in San Francisco, with fieldwork. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. Compensation is $28.00 per hour.

Requirements

At least 1 year of experience in social work, psychology, a human services setting, or a related field.
Bilingual ability in Spanish is required.
Ability to work and collaborate with a diverse group of people on projects and decisions that benefit participants.
Familiarity with case management databases or customer service platforms.
Strong organization, self-motivation, and ability to work independently to meet goals.
Demonstrated ability to exercise appropriate judgment and uphold policies and procedures.
Skill in documentation, reporting, and maintaining confidentiality.
Highly proficient in Microsoft Office Suite, Salesforce, and other software.
Ability to travel locally and long distance to meet with vendors and participants.

Nice To Haves

Background working with nonprofit organizations, social services organizations, or community-based programs.
Familiarity with Bay Area resources for low-income families.

Responsibilities

Provide home-based support to approximately 20 families, including goal setting, housing advocacy, and connecting participants to budgeting, employment, legal, and other resources.
Assess participants’ needs and challenges, including employment status and mental health, and connect them with appropriate resources.
Help families set and achieve housing goals, manage required documentation, and address related concerns.
Check in with participants who have completed the program to support their continued progress.
Foster self-sufficiency and maintain professional boundaries using various service models.
Collaborate with internal teams and external partners to address housing issues and support participants.
Maintain accurate electronic case records, document services in real time, collect monthly compliance reports, and follow confidentiality documentation standards.
Address resource needs in specific areas and help organize community events, including holiday celebrations and back-to-school activities.
Partner on departmental projects as needed.
Advocate for Hamilton Families’ services and represent the organization at community and collaborative meetings.